Karp Kia

After visiting several dealerships this month, Karp Kia was by far the most stress free experience! Claudio Pérez was amazing and very informative. He literally went above and beyond to make sure I was satisfied with my purchase. He wasn't pushy at all. Just overall great experience. I definitely recommend!

Re: After visiting several de ... Karp Kia replied on Wednesday, November 24th 2021

Thank you so much for your kind words. We are very proud of our sales staff and how they they work with customers to make them feel welcome. Enjoy the new ride. Drive safe and Happy Holidays!! Ellen Karp, [email protected]

How can a simple oil change with the service waiting area completely empty and given a completion time of an hour take over 2 1/2 hours with no reason other than, we dont know why it took so long and why the mix up. What is there to mix up..you set an appointment, ask for an ETA and leave the car for service. Current conditions of covid and protocols cannot be used as an excuse for bad and unprofessional service.

I wanted to follow up on the review above. Ive always had a good experience at Karp, unfortunately this one day and the event that occurred really annoyed me being I did not expect it. Ellen karp took the time to read the review, call me personally and make things right. We had an extensive conversation but the words that stood out for me were when she said my customers are my best teachers. I will not share anymore of our conversation being as I said it was extensive, but all I can say is Karp has kept a customer and has gained another with my daughter. She has always wanted a kia as her first car, I teuly believe she will be in great hands at Karp.

Re: How can a simple oil chan ... Karp Kia replied on Tuesday, November 16th 2021

I completely agree. Please email me with a contact number so I can call you please. Drive Safe! Ellen Karp, [email protected]

Roman Garay opted not to leave a text review of Karp Kia

1st let me say I hate car dealers. They ask you for your budget then treat you like lower class citizens if your budget is below a certain amount. I am happy to say that karp is the 1st dealer to treat my 300 a month budget like it was a 3k monthly budget. Great customer service and my dealer Mr KP. was so helpful. Oh and I love my 2022 kia seltos. I feel like I'm driving luxury car. Thank u karp kia for restoring my faith in car dealers.

Re: 1st let me say I hate car ... Karp Kia replied on Monday, October 25th 2021

I am so glad that you are ecstatic with the car and happy with us. Thank you for the great review. Drive Safe! Ellen Karp, [email protected]

I had an unfortunate experience at Karp and I'd like to share it.
I have been a satisfied customer at Karp for two years after I bought a new Kia Soul. This September I needed an oil change and I brought the car to Karp on a Friday morning. I was advised to flush the brake line as well. The price was quite high but they worked with me and performed the oil change for no charge, leaving me with a $331.80 bill which, of course I paid. On Monday my wife called me at work to tell me there was a significant oil stain in our driveway. I checked the car at lunchtime but the dipstick indicated the car was full of oil. I checked the next morning and the level was unchanged, so I drove to work. I brought the car back to Karp the next Friday and reported the constant staining and leakage with no change in the measured level on the dipstick. I included pictures of the stains, the underside of the car glistening with oil, and the full dipstick. They reported to me that I had a cracked drain plug gasket. I asked how such a significant leak could be undetectable when checking the oil and I was told "I don't know, but that's what happened". From my perspective there are two plausible explanations: I had been adding oil and not disclosing that; or, the work was performed without removing the splash guard that protects the undercarriage. Oil pooled on the topside of that cover and had been leaking, staining, burning, and stinking for days. This is a sloppy thing to do but it saves time, at least for Karp. This was time I had to spend checking the level twice a day and heading back to the shop on a day off. I asked for my money back and I was told I wasn't entitled to a refund because I hadn't actually paid for the oil change. This is understandable; however, I did feel entitled to some acknowledgement of the trouble they'd caused and some acceptance of accountability. This was not offered. Simply the argument that I hadn't been charged. Perhaps a "What do you want for nothing?" kind of position. In the past, I felt, when I took my car to Karp that we were on the same team with the goal of keeping my car running well. I'm not saying this experience was like "Popcopy", but it put me in mind of "Popcopy".
I have no complaint against any individual at Karp. It's just I didn't mind, in the past, driving around with their license plate frame on my car. Not anymore.
This wasn't the crime of the century and I understand their perspective. Customer service is a difficult balance between the insatiable demands of the customer and the cold arithmetic of business.
Bottom line, I feel they did lazy and messy work, offered a preposterous and halfhearted explanation and refused to acknowledge or assuage my disappointment and dissatisfaction. As I told the person I was dealing with: we would have to agree to disagree about Karp's level of responsibility.
I appreciate the opportunity to share my experience.

Re: I had an unfortunate expe ... Karp Kia replied on Thursday, October 7th 2021

I am trying to reach out to this customer. I left a message on his cell phone and look forward to speaking with him. Ellen Karp, [email protected]

Came in some time ago looking for a k5, and Jeffrey R. helped us. He seemed like he wasn't really interested. Took us on 2 minute test drive and was constantly instructing me to make this turn, that turn, and go this way. Before I could really even focus on feeling the car out, we were already back at the dealership, and test drive is over. Not sure what his deal was, but kinda pushed us away from coming back here

Re: Came in some time ago loo ... Karp Kia replied on Monday, October 18th 2021

I have no answer for what happened. I can only share that I believe that we have the best KIA sales staff around. Drive Safe! Ellen Karp, [email protected] **Sorry this response was not timely - I was out of the office on medical leave**

Brian, Kyle, and the rest of the staff at Karp Kia are amazing. After having my car serviced there I will never go somewhere else. They explained everything to me, made me feel comfortable, and repaired my car in a timely manner. I didnt even have an appointment. I wish I could give them more stars. I will recommend Karp Kia to everyone I know. Keep up the good work guys!!

Re: Brian, Kyle, and the rest ... Karp Kia replied on Monday, October 18th 2021

Thank you so much for the glowing review. All of service thanks you. Drive Safe! Ellen Karp, [email protected] **Sorry this response was not timely - I was out of the office on medical leave**

I have two new KIA cars. I was planning to get another one. After dealing with Karp Kia I know for sure I will never buy KIA again.

Re: I have two new KIA cars. ... Karp Kia replied on Monday, October 18th 2021

I am not aware of what happened. If you would like to, please email me with more information I would appreciate it. Drive Safe! Ellen Karp, [email protected] **Sorry this response was not timely - I was out of the office on medical leave**

Trying to call them for two days to make an appointment for oil change, no one pick up. Not sure how's the service there if no one there to pick a phone to make an appointment.

Re: Trying to call them for t ... Karp Kia replied on Monday, October 18th 2021

I am sorry about the phone system. We have been having trouble and are looking into a new system. Thank you for letting us know. Drive Safe! Ellen Karp, [email protected]

Jenn Doyle opted not to leave a text review of Karp Kia