Jay Hatfield Chevrolet Buick GMC

Muffler fell off. They fixed it quickly. Very nice and friendly service department

Re: Muffler fell off. They fi ... Jay Hatfield Chevrolet Buick GMC replied on Thursday, December 16th 2021

Hello Patrick, thank you for leaving your feedback. We're happy to hear we have gained a loyal customer. We want to provide our customers with a stress-free purchase experience. We look forward to seeing you back!

Friendly faces professional atmosphere quick with service

Re: Friendly faces profession ... Jay Hatfield Chevrolet Buick GMC replied on Thursday, November 4th 2021

Hello Audrey, thank you for leaving your feedback. We're happy to hear we have gained a loyal customer. We want to provide our customers with a stress-free purchase experience. We look forward to seeing you back!

Dustin Johnson opted not to leave a text review of Jay Hatfield Chevrolet Buick GMC

Terrible experience Mike great salesman, who does financing not so much im self employed flooring installer tried to buy a used truck, was told $4000 down and 1099/W-2 was not enough proof of income i needed employers cancelled checks to me to backup my proof . Who does this ?Bought house cars trucks never been asked this

Re: Terrible experience Mike ... Jay Hatfield Chevrolet Buick GMC replied on Tuesday, September 28th 2021

Mr. Eddings, Thank you for the review. I understand that you may be frustrated. However, we use lenders to finance our vehicles for our clients. The lenders requirements cannot be manipulated by our dealership. If I can help take another look at your deal here at the dealership, please let me know. John Hatfield, Managing Partner 620-431-4550.

A few months ago, I sent an inquiry about financing a vehicle. After receiving a few emails from them, I decided I wasn't going to go with their dealership, and then unsubscribed from their mailing list. They then continued sending emails, and I have unsubscribed a number of times with no success. I then used their online contact form to let them know this was happening, and that I needed them to remove my contact information from their database because further emails would be reported to the FTC for anti-spam laws. I stepped away from my phone and computer, and came back about 10 min later to my phone ringing. One of their salespeople was calling because he believed I had contacted them about information about a vehicle. He had not been passed along the content of my message. I informed him of the contents, and that I would not be purchasing a vehicle here because they didn't remove me the multiple times I asked, and he said he would do so. I then hung up the phone and found a voicemail. My filling out the contact form had apparently triggered more than one phone call from salespeople asking if I needed more information about a vehicle.

I have no idea what their prices are like or what their service offerings are. And based on this, I won't be finding out.

Re: A few months ago, I sent ... Jay Hatfield Chevrolet Buick GMC replied on Monday, September 13th 2021

Mr. Robock, Thank you so much for your review. We use all reviews to create training processes for the entire Group. I will be using your review to look at our opt-out processes and see where the system broke down. If you need further assistance, please feel free to call me directly. John Hatfield, Managing Partner, Jay Hatfield Auto Group-Chanute. 620-431-4550.

I purchased a 2017 Chevy Silverado yesterday. My buying experience went very well. My sales person was Zach Anderson. They gave me a very good price on the truck and several financing options. I will refer people to them.

Re: I purchased a 2017 Chevy ... Jay Hatfield Chevrolet Buick GMC replied on Thursday, August 5th 2021

Hi, Greg. Thank you for leaving us a great review! We pride ourselves on delivering exceptional customer service and we're happy to see that our team members left a positive impression.

Kerry Koch opted not to leave a text review of Jay Hatfield Chevrolet Buick GMC

Steven Ocasio opted not to leave a text review of Jay Hatfield Chevrolet Buick GMC

Absolutely an AWFUL experience. I called about a car I wanted to look at and was told to come on down! Got there and the car wasn't there. Bait and switch. A 4Kk bill turned into a 13K bill even though I was VERY clear about my budget and the price I was willing and able to pay monthly. The sales associate said to me in reference to the car I was interested in "we want to do something FOR you, rather than TO you. That was a TO Me if I ever experienced one...I will NOT return to do business with them.

Re: Absolutely an AWFUL exper ... Jay Hatfield Chevrolet Buick GMC replied on Monday, July 26th 2021

Jessica, This is John Hatfield, the Managing Partner of our Chanute store. I would like to hear more about your recent visit. I am not sure I understand everything I need to know to help solve your issue and perhaps improve our processes here at the store. Please call me at 620-431-4550 so we can discuss your visit. Thank you for the review. John Hatfield.

Service dept is a joke.

Re: Service dept is a joke. ... Jay Hatfield Chevrolet Buick GMC replied on Thursday, July 22nd 2021

Kyle, As a business owner yourself, you must know we are disappointed that we didn't meet your expectations. However, we cannot find your vehicle history within our system and cannot tell when you visited the store. I would like to help in anyway I can, as we are both members of the Chanute business community and I would like another chance to make you happy. Please call me with the details of your visit, and I will personally fix any issues you encountered during your last engagement with Jay Hatfield Chanute. John Hatfield, 620-431-4550.