Jacky Jones Lincoln

Those people are GREAT!

Re: Those people are GREAT! ... Jacky Jones Lincoln replied on Sunday, December 12th 2021

Quincy thank you so much for this super feedback. Our team sincerely appreciates you for letting us know we met your expectations. Happy holidays to you and your family!

Got to give credit where credit is due, and the service folks are good, but the loaner car we got while having our Lincoln serviced was, well, look at the pictures. It made me sick. I don't even know how a regular person's car gets this dirty, let alone a company loaner. Forgot to take pix of the front and back seats full of food crumbs before I got in. NEVER going back there. Five stars for the people, one star for the run-down building that shows no pride in their business, and zero stars for the filthy loaner car.
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Updated here after response from owner, just to say I wonder if the loaner vehicle was up to THEIR expectations, as they stated only that they were sorry that it wasn't up to mine. And the grimey exterior/canopy isn't a function of any shortages except a water hose with a spray nozzle and a bottle of outdoor cleaner. (Owner, the car came in under the name Crader.)

Re: Got to give credit where ... Jacky Jones Lincoln replied on Monday, November 15th 2021

CM we appreciate the honest feedback. We apologize if the loaner was not up to your expectations. We strive to always meet our customers expectations. Sometimes this is not always achievable. As far as the judgement on our building we maintain top notch cleanliness and sanitation. We may not have the newest facility but it is sanitized daily. Our team provides the shine which you have noted in your feedback we feel is most important by our standards. A new facility is forthcoming but has been slowed down with all the shortages. Thanks again for the feedback and we hope you will give us another opportunity in the future. Mr. Evans, we have not been able to identify you in our system. Our goal is to make certain our customers are satisfied and expectations are met. We are not able to reach out to you in regards to your complaints.

*After service edit - The service advisor was able to have all of my issues resolved. Overall, the service was good (They knocked out all the recalls, fixed the HUD, and addressed the warranty issue - all during the oil change appointment), but communication could be better with customers from the start. The difference in experience from when I dropped the car off and when I picked it up was like day and night. I've updated the stars to reflect the latter service experience.

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Look elsewhere to have your Lincoln vehicle serviced. The online scheduling system means nothing. Scheduled to have an oil change and a warranty item addressed on my new Aviator, but surprise, come in to find out that they won't look at the warranty request during my appointment. They want to schedule another appointment for that - do you even read the appointment requests online? Requesting to leave the vehicle there and get a loaner was immediately shot down by the service department. I thought that Lincoln was trying to become luxury brand, but Jacky Jones Lincoln does not meet any level of service that other Lincoln dealerships offer, which overall hurts the image of Lincoln.

I very rarely post negative reviews, but after having great experiences with other Lincoln dealerships, this was such a disappointing experience/service at Jacky Jones Lincoln.

Re: *After service edit - The ... Jacky Jones Lincoln replied on Thursday, November 11th 2021

Thank you Jeremy for bringing this to our attention. We regret your experience was not stellar. We will be in touch with you to discuss this situation and resolve as best we can. We are pleased that this issue was ultimately resolved. We do appreciate your understanding and we apologize for any inconvenience with the previous scheduling confusion. Please let us know if you have any further questions or needs regarding your vehicle.

Emanuel Valdes opted not to leave a text review of Jacky Jones Lincoln

Thank you Jacky Jones for taking Great care of all of my cars Yall are the only company who I trust !!!!!! ???

Re: Thank you Jacky Jones for ... Jacky Jones Lincoln replied on Monday, November 16th 2020

Jasper thank you very much for this positive feedback. If you have any further questions regarding your vehicle please let us know.

Michael J opted not to leave a text review of Jacky Jones Lincoln

Tim Keys opted not to leave a text review of Jacky Jones Lincoln

Seems to never have parts in stock in person even when you call and waste your time.

Re: Seems to never have parts ... Jacky Jones Lincoln replied on Monday, May 17th 2021

Noel we appreciate your feedback. Unfortunately this is an issue that is out of our control at the present time. Due to shortages in the entire automotive world it has been difficult to maintain inventory. This holds true with all automobile brands. There are shortages in the production of new cars as well. We do apologize for this inconvenience and wish we could fulfill your orders and many other customers orders, however until production starts back up on all things related to the automotive industry our hands are tied. Thank you for understanding.

William Solin opted not to leave a text review of Jacky Jones Lincoln

SALES DEPARTMENT: We LOVE our Lincoln Nautilus. We were greeted by Nelson Rivero. He was friendly, knowledgeable, not too pushy and gave us time to really look the car over before making a decision. Since we do not live in Gainesville, Nelson allowed us to text him back and forth with pictures of the vehicle we wanted to trade and worked with the general manager to give us a fair price. Many car buying experiences feel as if the dealership does not care, but this is not the case here. Russ (financial manager) went above and beyond to find all of the rebates in which we qualified and to efficiently complete the paperwork in a short amount of time. Thank you so much for a wonderful experience.

Re: SALES DEPARTMENT: We LOVE ... Jacky Jones Lincoln replied on Sunday, May 2nd 2021

Beth congratulations on your new Nautilus! We are delighted that your expectations were met. We are committed to providing our customers with exceptional service. If you have any further questions or need any assistance please don't hesitate to give us a call. Thank you so much for sharing your experience.