Jackson Automotive Group

I have never had a car buying experience like today, Marcus Johnson went above and beyond to answer every question and detail about our new car! There was not one single thing I would have changed about my car buying experience with Marcus. He has been selling cars for 34 years and he still seemed as excited as I was to be in this new Mercedes'.

We had an amazing experience at Jackson Automotive! Sales associate John Assongba was readily available, knowledgeable, and patient with us throughout our processes on deciding on what we wanted. He was professional and courteous! I would recommend him if you are wanting to purchase a Volvo or Mercedes-Benz!! Thanks for all of you help John it didn't go unnoticed!

The staff in all departments are absolutely great. They were very helpful in finding a car I wanted not a car they could sell quickly. They talked me through the entire wait list/online hold system they were having to deal with since the car shortage occurred while I was trying to buy a car. They have made sure I love my car ever since I bought it also. It is very much and experience that someone wanting to buy a car would enjoy.

marcus Johnson opted not to leave a text review of Jackson Automotive Group

We found the vehicle that was perfect for our large family, a used 2017 Chevy Suburban at Jackson VW of Macon. Or at least we thought it was perfect. Two days after purchasing the suburban the check engine light came on along with several other service warnings. (We got a warranty) We took it back to the dealership. They couldn't help us and told us to take it to a Chevy dealer. That's when the problems really began. The Chevy dealer said the transmission was going out, the stablitrac needed service, and the engine had several fuel related issues. The Chevy dealership tried several times to contact Jackson VW with no help. Jackson would not honor nor stand by what they sold us. Luckily our warranty will cover the transmission but we are out over $2000 for the other problems that should have been caught by Jackson VW if they would have properly inspected the vehicle according to their "Gold Standard" used vehicle inspection. The Chevy dealer said that the computer fault codes had just been cleared not fixed. Be very cautious when buying a vehicle from Jackson VW of Macon especially a used vehicle.

Marcus Johnson was knowledgeable of all the vehicles and got me in a car that fits me

I love my Subaru Forester and the sales rep was great.I bought it NEW at the end of 2020 It is a 2021. Jamie in Service is great. My issue is that the problem I am having is with my wiring being eaten by rodents - over $3000.00 in work having to be done. I live in a rural area. There are 3 other vehicles at my location - all older and none having this issue. I have learned my wiring is Soy based - RODENTS LOVE SOY and Subaru knows this as they have a Class Action Suite in Hawaii for this very reason. I am very upset with their "wow this is something I have never seen before" attitude and their not trying to prevent it. Subaru needs to assist and prevent a problem rather than profit!!!
Also - while in waiting area the other week a manager or such was in a side office right by that waiting area. He was talking on the phone to a higher up it seemed about how they were having to "eat" a repair job. The man used several profanities that could be heard all through the lobby of customers. That is just bad business!

I have never been a Mercedes person, however Kevin Lewis changed that. He was awesome and got me the best trade in deal possible. I couldn't be happier with my purchase. I will recommend him to everyone!

A great experience! My rep John Assongba was sharp and to the point, very responsive with all of my questions and concerns even days after the purchase. We took what normally could take all day and made it happen within a couple of hours. Very grateful for John Assongba and the Mercedes team!

Bought a few cars here, the salesman are more professional than your average dealer.