Jack Rabbit Storage

Slade Setal opted not to leave a text review of Jack Rabbit Storage

Great facility! Crystal was extremely helpful and personable. She went above and beyond to help me. I recommend Jack Rabbit Storage to everyone!

Re: Great facility! Crystal w ... Jack Rabbit Storage replied on Sunday, August 21st 2022

Beth, your wonderful feedback and rating mean a lot to us.

Crystal Green is a phenom with customer assistance. She color marked our locks and keys and displayed mountains of patience and understanding for us with limited recall.

Re: Crystal Green is a phenom ... Jack Rabbit Storage replied on Sunday, August 14th 2022

Rubyjean, we are so thrilled to see your review of our Jack Rabbit Storage ! We strive for the best possible storage experience, and we are so happy to know our staff has exceeded that expectation! Thank you for choosing Jack Rabbit!

They helped me a lot , even let me use there truck, real nice people.

Re: They helped me a lot , ev ... Jack Rabbit Storage replied on Wednesday, July 27th 2022

Thanks Delores Roberts -! Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into helping those that need storage.

I reserved a unit online, and when I called to double check that it was indeed available, I was told that it was.

When I arrived about an hour later at 5pm I called again because the office appeared to be closed, and I was assured that someone would be there momentarily to help me.

So I waited, staring at an empty, dark office, and a switched off "Open" sign on the window. When I called again they hung up on me.

Don't waste your time like I did with this place.

Re: I reserved a unit online, ... Jack Rabbit Storage replied on Wednesday, July 20th 2022

Ben, we're saddened to see your review our of Williamsburg location. Due to staffing shortages, our offices sometimes must close so our hardworking managers can enjoy a day off. At times, our call center representatives may not be aware of the closings, especially if the closing is unexpected. We do sincerely apologize for that mix up, or any other miscommunication. We did reach out to you to discuss the issue and extend an apology and address any other concerns you may have. If you would like further communication on the matter, please feel free to reach out to us at [email protected].

Rachel Humphrey opted not to leave a text review of Jack Rabbit Storage

Unfortunately, I am forced to leave a bad review for Jack Rabbit based on their lack of support and customer service. If you check my reviews, you will see I rarely leave a negative review.

With that said, there has been times that I received a call or had to call the office during the serval months renting from them. It is the luck of the draw if I get the Actual office or their call center. Seemingly they never read or use the notes and one office never knows what the other is doing. I spend endless time explaining things to each of them to get anything done or solved.

If that was not a pain enough. I go to get some things out of storage today, and I am told because they have supposedly tried to get me to change my lock, they are holding my items hostage until Monday when the Manager is in so I can talk to her. I am told that we have the wrong kind of lock on our unit, and they have overlocked our unit. Supposedly according to the person at the call center they have been trying to reach us for a while, however long that is. The odd thing is we have been renting from them since December with the same lock on our unit and not once has anyone mentioned we had the wrong lock. As I motioned previously, we have had to chat to their offices a few times at least. They have the code to release the overlock, however, because the notes say that they have been trying to discuss this with me (They haven't), she refused to give me the code. They also refused to give me any contact information for a manager and when I asked for a call center manager, they said no managers were on site and all management is off on the weekends. So apparently, they have no one managing employees at all on weekends.

We will be moving to another company that respects their customers and offers better support and service. My suggestion is you check things out before you choose where to store your items or you will end up with poor service and headaches when you want to get into your storage.

Re: Unfortunately, I am force ... Jack Rabbit Storage replied on Wednesday, May 11th 2022

Jerry, we are sorry to read your review of our Williamsburg Jack Rabbit location. We have reviewed your account and it seems there was a note in the account that confused the first call center agent you spoke with. She has since been retrained on the proper procedures going forward. The facility office is physically closed on Sundays and Mondays, so we apologize about the miscommunication. Our call center does have a manager, but they do not work seven days a week, which we hope you can understand. We do apologize for the delay of access to your space, but it looks as though access was granted the next morning. If you still need assistance with your account or space, please let us know at [email protected].

Crystal gives excellent customer service.

Re: Crystal gives excellent c ... Jack Rabbit Storage replied on Monday, May 2nd 2022

Hi Felecia, it's great to hear that our team provided you with excellent service! Thank you for your experience with us.

Crystal was more than accommodating and so pleasant to deal with. The entire property was clean. Pleasure doing business here!

Re: Crystal was more than acc ... Jack Rabbit Storage replied on Friday, April 22nd 2022

Hi Amy, it's great to hear that our team provided you with excellent service! Thank you for your experience with us.

Abdul Mohaimen opted not to leave a text review of Jack Rabbit Storage