Ira Toyota of Milford

Update Desiree and Mo were amazing today both had the skills and friendly sales skills to make the deal happen

My experience at imperial Toyota with Arthur Crisafulli was exceptional. I would recommend him to everyone. Just go there and ask for Arthur and you will get first class service. Thank you Arthur and thank you Imperial Toyota.

Roger Barron was super friendly while being quick and efficient.

Love my new truck. Dave very helpful in assisting me through the process. Would definitely recommend to a friend

Purchased a used Toyota Tundra from Pat Patel this week, he was friendly and helpful and answered all of our questions. Quickest and easiest car buying we have ever done.

Terrible experience. I called Imperial Ford to schedule an oil change / tire rotation and was directed here for express service (which couldn't be further from the truth). After calling on the phone, being given two options for a time to come in, and choosing a time I headed to the dealership (which was 45 minutes away). Upon arriving one of the service advisors was visibly upset at an issue which became worse when I attempted to check in. He called the Ford dealership to complain about them sending me here, that they had no record of me coming (other than my phone record), telling me it would a be 2-3 hour wait, then proceeding to go to lunch before even checking me in. Luckily at least one of the advisors was acknowledging me and asked if I had been helped before being stunned that I wasn't after the advisor abruptly left for lunch. Eugene made this experience much better by assisting me when he overheard and noticed the issue. If not for him this would be a 1 star review. I appreciate his prompt and courteous service and hope he is recognized for it. This at least made the almost 3 hour wait bearable.

The service was fine, nothing above and beyond, but adequate. The sales representative was responsive to phone calls and texts. The financing manager wasn't the friendliest guy in the world but got the job done. I am excited about my new Sienna!

Disgusting! Mr Disfresco in the service department was rude and honestly so unprofessional! I own a Nissan yes! However, I didn't buy it at a Nissan dealership! I have taken it to every Nissan dealership here in MA only to have their service departments destroy it more vs fix it! So with our bumper to bumper warranty we are able to take Our Armada we own to any certified mechanic to do warranty work on it! We decided to try Imperial Toyota, they had great reviews! Told we could get a rental, walked in and told nope won't get that for hours! Cool how are we getting home? Or how am I getting to work now? WALKING? Then the rude service person who wasn't even working with us, was just being asked a simple question by the one who was working with us, decided to to start speaking about us like we weren't there, or couldn't hear him through the thin glass separating us in the cubicles saying, " Why are they even here?" Which we answered with Nissan dealerships had ruined our vehicle! And he then made a third rude comment of, "they didn't buy the vehicle here and it's a Nissan tell them to take to a Nissan dealer!" Not once did he come over and try to speak to us about what our truck needed, or what our warranty covered, or where! Or why we thought we could take it to this service department which we can!

Absolutely disgusting service! Absolutely uncalled for, and I wouldn't recommend going here even with a Toyota! Happy holidays to you too bud!!

Mo was very helpful, courteous & friendly, made buying the car easy! No pressure, always polite & knowledgeable! Would highly recommend him! Took time to explain the process, plus helped explain the new technology.

So disappointed with the lack of care and proficionalism.

I had a wonderful experience at this dealership buying my beautiful Rav4 from Kevin DaSilva. He went a ouve and beyond and exceeded my every expectation from the moment I walked into the dealership! If you need any car go here and ask for Kevin! He will take great care of you!! Thank you Kevin. Give your cute little boy a big hug for me ?