InterContinental Kansas City At The Plaza

Nice place!!! Always good service.

This is very upscale. They pay attention to detail. If you want VIP you can get it at this Hotel. I love all the accommodations. Located is great also. Plaza is beautiful.

Beautiful bar and amazing service

We arrived 2 hours after check-in time and yet we had to wait for our room.

Re: We arrived 2 hours after ... InterContinental Kansas City At The Plaza replied on Monday, December 20th 2021

We appreciate the feedback and apologize for the delay in getting you into your room this week. This weekend was extremely busy and we were a little behind in getting rooms available. We apologize this affected your stay. We hope to have another opportunity to serve you to demonstrate that this was an exception and not the norm. Happy Holidays. Jeff Keeley General Manager [email protected] www.kansascityic.com

not impressed. check in gal looked as if she had rolled out of bed and came to work. was on hold for 15 mins before hanging up just trying to get some extra pillows. lots of other choices. only been here an hour and i can already say i won't be back.

Re: not impressed. check in g ... InterContinental Kansas City At The Plaza replied on Monday, December 20th 2021

Thank you for the feedback and we will be sharing this with our team to ensure we improve for future stays. Thank you and we look forward to service you again in the future. Jeff Keeley General Manager [email protected] www.kansascityic.com

Wonderful place to stay, you always feel welcome there

Re: Wonderful place to stay, ... InterContinental Kansas City At The Plaza replied on Monday, December 20th 2021

Thank you for the kind words and score. We appreciate you sharing. We hope to see you back with us again soon. Happy Holidays Jeff Keeley General Manager [email protected] www.kansascityic.com

drLnstza opted not to leave a text review of InterContinental Kansas City At The Plaza

Came on Thanksgiving to watch the Plaza lights ceremony from above. If you ever get a chance, I cannot recommend enough getting a room facing the Plaza on Thanksgiving. We could faintly hear the live performances from the balcony. We decided to walk around after the ceremony to take in the holiday vibes - it was so fun. The lobby was decorated for Christmas already & was full of hustle n bustle. As for the amenities, they seem appropriate for the cost.

Bonus points because there was a fireworks show that the InterContinental did when the lights flicked on ?

Re: Came on Thanksgiving to w ... InterContinental Kansas City At The Plaza replied on Tuesday, December 14th 2021

Thank you for the great review. It is a wonderful time of year and we are pleased to be in the middle of it. We hope you make a tradition and we see you for years to come. Thank you, Jeff Keeley General Manager [email protected] www.kansascityic.com

We stayed on floor 11. We loved the VIP lounge with drinks and appetizers. It made it a great area for our real estate group to meet and connect. Dom was very helpful and made the environment very fun.

Re: We stayed on floor 11. We ... InterContinental Kansas City At The Plaza replied on Tuesday, December 14th 2021

Thank you for the great score and comments. We happen to agree, Don is fantastic. Thank you and we hope to have the opportunity to serve you again. Jeff Keeley General Manager [email protected] www.kansascityic.com

I can't begin to express how disappointed I am in the Intercontinental Kansas City. I was beyond excited to share the experience with my mother, who I hadn't seen in 4 years and had flown all the way from California. I understand that the pandemic and low staffing create some hiccups, that was to be expected. However, I received better customer service at the Homewood Suites two nights later.
Even before arriving: I called to request early check in because we had arrived earlier than the 4pm check in time. I was on hold for over 15 minutes because the operator couldn't get ahold of anyone at the front desk. The woman told me to call back in a few minutes. When I called back, I surpassed the operator and dialed the front desk, the entire call lasted 4 minutes. I inquired as to why the operator couldn't get someone on the phone, to which I got "I'm not sure",

Upon arrival: the valet was very helpful. I was the only person in the lobby upon entering (the entrance grand and beautiful). The young woman at the front was friendly but slow. Once checked in, I wasn't given any hotel information, nor directions to any of the elevators. My mother and I were wandering trying to find them when someone working there, gave us directions. *disclaimer, my mother and I are disabled and struggle with mobility* We trek up to our room, and the keys don't work. So I had to call the front desk, waiting because it rang forever, and finally stated that they would send someone to assist. TWENTY MINUTES LATER a man is SLOWLY sauntering towards us down the hall, shouting "YOU GUYS HAVIN TROUBLE WITH YOUR KEYS??" As my mother is leaning against the wall gasping for air. I ended up having to meet him half way because he was so slow. Turns out, we didn't have the wrong keys, the woman at the desk wrote the room number down incorrectly.

The room was beautiful. However, it was missing a refrigerator, but there was clearly a designated space. Various items that were supposed to be "standard" with our Plaza facing room, but were missing or weren't working properly (including the phone in the room). Every time I had to call the front desk (easily 8 times within the first few hours of our stay - mind you, I am the lowest maintenance guest possible, so the fact that I had to call more than once is appalling), it rang relentlessly.

I tried calling for room service around 2pm but the line just rang and rang. No one ever picked up. I called more than once in various intervals, with the same result. So finally, I had to call the front desk (AGAIN). They said that they don't serve food until 4pm and it isn't "in room". I asked about the menu for the evening, because it only showed breakfast/brunch on the tv menu. He stated it isn't on the tv, only breakfast and lunch. He said "most guests just us door dash for the time 11am-4pm"... that they just don't have anything available for their guests (except for a few cold salad options in a fridge in the lobby). So finally, I order DoorDash, given my mother needed to eat. Once it arrived, we realize, they didn't include any utensils or napkins. So I called downstairs (AGAIN) to request some (it is not passed the 4pm empty zone). Man at the front desk stated he would send someone right up. 20 minutes later still no utensils. I finally just hobble downstairs to see the man just standing there with another employee. I smiled through my mask and asked about the utensils. He said "did you get them?" My response "Would I be standing here otherwise? *cheeky grin*". He steps away for a moment and comes back from the room next to him with three plastic forks and GIANT roll of brown paper towels that would be placed in a bathroom dispenser...and stated "I'll hold it, you pull and tell me when."

This is supposed to be the Intercontinental Kansas City Plaza??? Are you kidding me?
Yes, the hotel is beautiful but the service was atrocious and embarrassing. I would never recommend.

Re: I can't begin to express ... InterContinental Kansas City At The Plaza replied on Tuesday, December 14th 2021

Thank you for emailing with me today. I again apologize for your experience and I look forward to hosting you again soon. Jeff Keeley General Manager [email protected] www.kansascityic.com