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Infiniti of Pleasanton

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About Infiniti of Pleasanton

Providing new and used Infiniti vehicles serving customers in San Jose, Fremont, Oakland & the Bay area.

Location & Directions for Infiniti of Pleasanton

4339 Rosewood Dr, Pleasanton, CA 94588
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Services Infiniti of Pleasanton Offers

New vehicle sales
Pre-owned vehicle sales
Payment Estimator
Search tool
Fleet sales

  • Car Dealership
4.2 Out of 5.0

Reviews For Infiniti of Pleasanton

Reviews for this business have been aggregated from multiple sources.

Based on 10 Reviews

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Lulu Fernandez
Review source: Google Lulu Fernandez Thursday, November 11th 2021
We went yesterday to buy a car, the service was amazing, specially Mr. Jonh Kada he helped us a lot, he's very professional and kind.
If you trying to buy a car ask for Mr. Jonh he will get you approved.
Thank you so much!!
Re: We went yesterday to buy ... Infiniti of Pleasanton replied on Tuesday, November 16th 2021

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Mario Beltran - General Manager, [email protected], (925) 556-3200

Vinod Galani
Review source: Google Vinod Galani Friday, October 15th 2021
Lincoln is the best.
Don't like the new temp location. no amenities or proper waiting area.
Re: Lincoln is the best. Don' ... Infiniti of Pleasanton replied on Wednesday, October 20th 2021

Vinod, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Mario Beltran - General Manager, [email protected], (925) 556-3200

Thomas Joseph
Review source: Google Thomas Joseph Saturday, October 9th 2021
We just brought an Infiniti Q60 thank to John Kada we have a good service and he was so pleasant to work with. I highly recommend anyone looking for a ask for John Kada.
Re: We just brought an Infini ... Infiniti of Pleasanton replied on Thursday, October 14th 2021

Hello Thomas and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that John was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Mario Beltran - General Manager, [email protected], (925) 556-3200

L Wang
Review source: Google L Wang Sunday, September 26th 2021
I took my car to this dealership because it stalled several times. The diagnosis and communication was not going well for the first several weeks. But I'm very happy that it worked out eventually. Michael and Burke took over my case and they've been really nice and helpful! I appreciated that they care about my safety and feelings. Plus, they are very thorough and super friendly to work with. Michael also provided us some great advice. The communication went very well with them. Though the whole repair process took 3 months (caused some inconvenience living without a car nor a loaner), I'm still very grateful that it has been ended in a good way. Will recommend Michael and Burke for Dublin Infiniti. They're the best!
Re: I took my car to this dea ... Infiniti of Pleasanton replied on Wednesday, September 29th 2021

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Mario Beltran - General Manager, [email protected], (925) 556-3200

David Hutchins
Review source: Google David Hutchins Friday, September 24th 2021
I tried to schedule a routine service appointment for my Infiniti. After a long wait, got ahold of someone who took my information and scheduled the appointment. Said they'd get me to a service advisor for costs, service details, loaner if needed, etc.- important details. I have to work myself so I need to figure out the time block at the least. No service advisor available on transfer, someone else takes my info again and assures me I'll be called back.

Several days pass, no call back. I can't plan for time or transportation or costs. So I find a local shop and schedule there. This Infiniti owner can't recommend. I would call it a customer service fail. Curious if management cares.
Re: I tried to schedule a rou ... Infiniti of Pleasanton replied on Tuesday, October 5th 2021

We acknowledge your review and are currently looking into the events you've detailed.

Carol H. Hood
Review source: Google Carol H. Hood Sunday, September 19th 2021
I just bought my Infiniti QX60. John Kada held my hand through this experience for two weeks as I dealt with work issues and trying to carve out time to get into the dealership and start the process. He is such a nice guy and candid. I never got the feeling he was lying or BSing me for a sale. He explained everything and kept me comfortable. He even went to the store and brought me a snack because he knew I hadn't eaten!

Furthermore Lincoln Haven took care of my brakes and he showed the same regard.

This is a good place. If you have an Infiniti or want one, and need help, I suggest you go here.
Re: I just bought my Infiniti ... Infiniti of Pleasanton replied on Wednesday, September 22nd 2021

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Mario Beltran - General Manager, [email protected], (925) 556-3200

Bob M
Review source: Google Bob M Sunday, August 22nd 2021
This Infiniti dealership has the poorest level of service I've ever experienced, period! Be forewarned they do not take good care of you. They are not thorough and they're a train wreck in terms of communication, attention to detail and doing the work that's been requested. We've owned multiple Infiniti vehicles over the past 16 years. This dealership is the utter worst ever. Take your business elsewhere or be prepared to be disappointed and upset.
Re: This Infiniti dealership ... Infiniti of Pleasanton replied on Tuesday, August 24th 2021

Thank you for sharing your experience with us, Bob. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, Mario Beltran - General Manager, [email protected], (925) 556-3200

Review source: Google Abe Saturday, August 21st 2021
Abe opted not to leave a text review of Infiniti of Pleasanton
Elijah Hope
Review source: Google Elijah Hope Sunday, August 1st 2021
Well I must admit I've been to a lot of service departments where the service is terrible my experience at Dublin Infinity was great from making an appointment to check in and check out everything exceeded my expectations they greeted me pleasantly they told me exactly what they were going to do took care of all my needs gave my vehicle a clean bill of health made sure I had a ride back to Bart had a person to pick me up from Bart everything was just top notch I really appreciate that that makes me want to go back for more thank you so much for a great experience Dublin Infinity keep up the great work. ?
Re: Well I must admit I've be ... Infiniti of Pleasanton replied on Thursday, August 5th 2021

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Toby Lay, [email protected]

Filomena Garcia
Review source: Google Filomena Garcia Friday, July 30th 2021
John was a great sale man.
Re: John was a great sale man ... Infiniti of Pleasanton replied on Wednesday, August 4th 2021

Thank you for taking the time to write this review. We are pleased to hear that John was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Toby Lay, [email protected]

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More About Infiniti of Pleasanton

At Infiniti Of Pleasanton, we are committed to providing professional service in all areas of our dealership. We stock a wide range of new and used cars, trucks, vans, or SUVs from Infiniti and other top manufacturers. We are also proud to provide certified and pre-owned vehicles, ready for you to test drive today.

Our knowledgeable staff will do everything it takes to get you into the Infiniti model you love. We are happy to help with auto loans and lease plans, and our dealership's auto repair and car parts departments can help you with all your Infiniti vehicle repair and body work needs.