Infiniti Marin

This dealership is terrible. Poor, poor communication and unprofessional. Drove 2 hours and then were told we couldn't look at a vehicle that on the phone they said we could see. Had to get the manager involved. Now, a month after the transaction, still waiting to get financing resolved because neither us or the financing company can get a returned call. Would never go back here.

My experience at Infiniti of Marin was superb. They were professional, honest, timely and on top of that, the service was AFFORDABLE. I brought my son's 'new' used Nissan Sentra in for a pre-purchase inspection and they could not have been more accommodating. They did not make me feel any different for coming with a used Sentra vs. a new Q50. And to top it off, they identified serious need for brake pad and drum replacements which we were able to negotiate the selling dealer to pay for before taking possession of the new/used car. Thank you Infiniti of Marin.

Re: My experience at Infiniti ... Infiniti Marin replied on Saturday, December 18th 2021

Bernadette Miller, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti of Marin. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Infiniti of Marin. We look forward to assisting you with your future vehicle needs.

Kathleen Ursin opted not to leave a text review of Infiniti Marin

Li Mei Che opted not to leave a text review of Infiniti Marin

Go elsewhere, period.

Re: Go elsewhere, period. ... Infiniti Marin replied on Tuesday, December 7th 2021

Gillian Firestone, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (415) 886-0627 so we can work towards a resolution.

Came here to have my CPO Infiniti Q60 serviced twice and I can confidently say it's the worst customer experience I have witnessed as a previous owner of an Audi and Infiniti G35.

Re: Came here to have my CPO ... Infiniti Marin replied on Wednesday, November 24th 2021

Yi?it Berk T?rpançeker, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (415) 886-0627 so we can work towards a resolution. We look forward to hearing from you.

Similar to the other reviews, I bought a service contract because this location was close to my house. I have called the "service department" since July 2021 (4 months). No one has ever returned my call. I am getting my money back and reporting this fraudulent practice to consumer fraud.

Re: Similar to the other revi ... Infiniti Marin replied on Thursday, November 18th 2021

Hi Kelly O'Haire, we appreciate your honest feedback, as we are always looking for ways to improve. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (415) 886-0627 so we can work towards a resolution. We look forward to hearing from you.

I was very pleased by the service provided to my car.
Great customer service!

Re: I was very pleased by the ... Infiniti Marin replied on Thursday, November 11th 2021

Elizabete De Melo, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti of Marin. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out. We look forward to assisting you with your future vehicle needs.

I was treated kindly by everyone I worked with at Infiniti of Marin. I now own a full loaded Jeep Grand Cherokee which I love!

Re: I was treated kindly by e ... Infiniti Marin replied on Friday, November 5th 2021

Thank you Patricia for taking the time to let us know about your recent sales visit. We want to Congratulate you on your Fully loaded Jeep Grand Cherokee!! We are happy to hear of the great service our team members were able to provide for you, as we strive for 100% customer satisfaction. We look forward to assisting you with your future vehicle needs.

Chris Edejer opted not to leave a text review of Infiniti Marin