Holiday Inn Hotel & Suites Mansfield-Conference Ctr

DONT STAY HERE! BED BUG INFESTATION. My boyfriend stayed here on business. Only one night and came home with 100s of bed bug bites. The bites are extremely painful and creams don't help a lot and that's all there is. You can't even go into the doctors because it's known as contagious. I would not even give this hotel 1 star. Staff does not care and will treat you with disrespect and ignore your complaint. Just an every day occurance here. Search this hotel name and location you'll find TONS of reports dating back to 2012. I'm guessing they just continue to lay 100s of eggs a day. GROSS! Needs to be shutdown. Inhumane!

This is an older hotel but the personal touches and friendliness of the staff was above normal. Upon arrival, the front desk was attentive and kind. The main level was tastefully decorated for the holidays. The rest of the space was dated but clean. We had no issues with our room. We loved the service in the restaurant, although slower than most but not unreasonable, from the woman we heard called mom. The food was awesome and very tasteful! The breakfast the next morning was the same. Our servers were engaging and provided excellent service. By the time we left they, and others in the restaurant, were like family. We would stay there again if needed.

First Holiday Inn I've ever been in and got to pay for breakfast. No free coffee. I've been with IHG for a # of years.

Great location to all the local restaurants. Wonderful staff, I stayed a little over a month, for work. They made me feel comfortable and at home.

My stay was excellent everyone was friendly courteous and polite rooms were very clean

Our suite was spacious, and clean. Good value. The staff were all friendly and helpful.

Hotel was very convenient to stay at when we visited the Ohio State Reformatory for day and paranormal overnight tours. Staff was friendly and the room was clean and comfortable.

Was a nice hotel, could use an update to mattresses but overall a nice place to stay.

First it I noticed when I stepped off the elevator and into the 5th floor hallway was the highly noticeable spills and spots in the carpet. Surely the carpets can be cleaned or spot cleaned. Secondly, if you are going to use two device's to turn on one TV then explain the issue before the guests have to contact the front desk. Third, check the in-house phone system. I tried numerous times to contact the front desk with no avail, and finally calling the out side hotel line to reach the front desk. I did bring it to their attention and was told they could send someone up later when maintenance would arrive. I felt it could have been repaired,probably, at the front desk, especially since I could dial out and back to the front desk. Bottom line, none of the phone buttons worked.