Holiday Inn Hotel & Suites Albuquerque Airport

A good location and o.k price.
Late night staff was rude and non-existant. They also gave false information (denied we were staying at the hotel) and made my family members worry unnecessarily when they enquired about us. Breakfast was a pot of coffee (lukewarm) and only one coffee cup (no lid). The rugs in the rooms were well past worn and the sleeper sofa has tares in the fabric.

The price I paid for the room was well above the experience I received. The bed was uncomfortable, the club chair had an odor, the room did not appear to have been dusted recently, there were several unfinished plaster patches in the bathroom, and the ice machine on my floor was broken. There was no notification when I booked the room nor upon arrival that the hotel bar and restaurant would be closed the entire time. The IHG app indicated that this location has room service, but I was informed that they never had room service. This is the kind of thing you expect from an "inferior" hotel.

Stay here on a regular basis but on 12/11/2021 I was assigned 226 and shower ceiling was covered with mold. If I get sick I will be suing.

Re: Stay here on a regular ba ... Holiday Inn Hotel & Suites Albuquerque Airport replied on Monday, December 13th 2021

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ALBUQUERQUE AIRPORT. I would like to start by apologizing to you for not meeting your expectations and will look into your concerns. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

Our go-to hotel when traveling through the Albuquerque airport. Convenient. Clean, and good service.

Kept me requesting my final bill and federal tax-exempt status for a week...then told me NO...

I went on an emergency business trip with a colleague. After working hard all day and the super long drive, all I wanted to do is sleep. I called Holiday Inn and made 2 reservations and they just told me, come on in, we got your rooms ready for you. Needless to say, I slept very well and we were able to continue with my travel.

Thank you so much Holiday Inn

Vivian Tsai opted not to leave a text review of Holiday Inn Hotel & Suites Albuquerque Airport

Negative: I was unable to stay at this hotel due to very poor conditions. I did not feel safe staying there and had to leave and find another hotel in the middle of the night. The staff that night was apologetic and informed me that they would approve a refund.