Holiday Inn Express & Suites Austin Downtown - University

Gregie Eldo opted not to leave a text review of Holiday Inn Express & Suites Austin Downtown - University

Unsafe parking, with creeps stalking women.

The hallway (at least on the 4th floor) needs some type of sound-deadening material.
$30 to park in their garage!

NO FREE STREET PARKING, that is an error in the listing. when we called and mentioned it they said that everything is not paid parking only, except Sundays. the garage is $30 a day and when you check in and they ask if you want it you need to be very specific on which days you want it, if not they will add it for your stay. Also, our room has a toilet that struggled to flush and our a/c was super loud. NO VEGAN OPTIONS FOR BREAKFAST which was super disappointing

We were given an occupied room at check-in, the girl at front desk did not think it was a big deal. After that initial setback, everything was fine. The rooms were clean, as was the rest of the hotel. Breakfast was just ok.
Overall, great value in downtown Austin.

Wish there was better shower water pressure, and drainage. AC would work for a little bit then completely shut off. Got very hot and didnt sleep well, and 1yo was drenched in sweat. This was all late issues and didnt tell staff because it was to late to change rooms.

Devon Riggens opted not to leave a text review of Holiday Inn Express & Suites Austin Downtown - University

The staff at this property provide poor customer service.

Good location and great service. Manager helped with change in reservation needed. We really appreciated the help.