Holiday Inn Express St Charles

janet burch opted not to leave a text review of Holiday Inn Express St Charles

Traveled for business and personal, first time staying in this town. Was a nice visit, staff was very friendly, hotel was clean

Easy to locate. Happy with location. BUT need to replace the mattress..VERY uncomfortable

Nice place

upon arrival dropped off luggage in room and went into town. returned to the hotel about 9:30 pm stopped at desk to leave a wake up call for the next morning. Went to sleep but was awaken by the noise in the lobby front desk area. fell back to sleep and again was awaken by the noise. next morning no wake up call because room did not have a telephone. stopped at desk told them about phone and they stated the will get us one. went to breakfast and back to room .no cold water at sink warm to hot. let it run for hour still no cold water. only warm to hot. went to town. arrived back at about 8:00pm still no phone and only warm to hot water. then opened microwave to heat up cup off coffee and found old food on a couple of plates. totally un acceptable. changed rooms, quieter but water still not cold only warm and hot. left the next morning. worst time ever at a Holiday inn. please contact by e-mail

A wonderful stay. Felt safe in this location. Staff went above and beyond in how nice they were. Room had a coffee maker, microwave and fridge.

Easy checking in, front desk was helpful. Would stay here again.

Very clean and friendly staff no issues encountered very comfortable bed

I was very pleased with cleanliness and overall facility
Staff was very courteous and attentive