Holiday Inn Express Marietta - Atlanta Northwest

Staff was friendly and ready to help. Room was clean, and we felt safe.

Nice and friendly staff and convenient to a lot of stores and restaurants

Negative: Toilet in room did not flush, had no water in tank. Shower head leaked, constantly dripping. Carpet in halls and room were disgustingly dirty. Hotel did not honor room type booked, ending up in a double room instead of king. AVOID THIS HOTEL!

Friendly welcome and very helpful staff. Quick check-in process upon arrival. Rooms were spacious and comfortable. Great location and easy access from the interstate. Breakfast looked great even though we did not eat there. It was very clean and felt it was a safe area. We would stay at this location again.

This has got to be the worst Holiday Inn express I have ever been to. We reserved a king non-accessable room. when we for there they only had one accessible room which was fine we could deal with that. what we couldn't deal with was when we got to that room it was filthy! big cracks in bathroom door. and then water ran out of tub. not just a drip, a constant run which would make it hard to sleep AND the toilet wouldn't flush!! the tank was completely empty! when we called front desk her reply was that all she could do was move us to a double bed room that maintenence was gone for the night. ( I had just seen him in lobby with ladder) so glad we only stayed 1 night because we definitely would have switched to somewhere else if not!

Re: This has got to be the wo ... Holiday Inn Express Marietta - Atlanta Northwest replied on Friday, December 3rd 2021

Hi Lynn, I am terribly sorry that you experienced a number of inconveniences, housekeeping, and maintenance issues, and this is something we'll bring up to our staff to ensure that similar details are not overlooked. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope that during your next stay, your expectations will be far surpassed!

Modern and new hotel with good quality bed and not such noisy A/C compare to other hotels. The breakfast was average.

Hotel was good. Only thing that needs work is trim around bathroom door.

Positive: My expectations were met.

It's a great place to stay. Well rested the next day.