Hilltop Ford Lincoln Mercury

tan nguyen opted not to leave a text review of Hilltop Ford Lincoln Mercury

This review is for their auto service center which is terrible. I noticed they recently removed their phone line to make it harder for customers to schedule service....like what the heck??! And then, service person always end up flagging my vehicle for items that needs to be ordered (gaskets, for example) and they NEVER get it done. Nothing gets ordered, nothing gets serviced, and everyone just forgot what happened. I have to bring my own service notes, and reminded them what they told me they would order every single time. DO NOT buy the auto maintenance from these guys -- the service is TERRIBLE!

I had such a fantastic experience at Hilltop Ford! From the moment I arrived, the team made me feel welcome and truly taken care of.

A huge thank you to Bryan for showing me the car and taking the time to go over every detail. They were so patient, knowledgeable, and never made me feel rushed. I really appreciated their honesty and enthusiasm—it made the whole experience so much more enjoyable!

I also want to give a big shoutout to Marie and Garnet for helping me with everything else. Whether it was answering additional questions, walking me through paperwork, or just making sure I had everything I needed, they went above and beyond to make the process smooth and stress-free.

I drove away in my dream car feeling so happy and grateful for the outstanding customer service. If you’re looking for a dealership that genuinely cares about its customers, look no further than Hilltop Ford!

I have never been treated better at a dealership than I have at Hilltop Ford. John, Don, Lynette, Sonia, Abby, B, and the finance guy (sorry I don’t remember your name but you’re great) were, and continue to be, spectacular.

Everyone that I worked with was kind and really cared about me getting into the vehicle I wanted and they were patient when I wanted to test out different vehicles. They gave me room to breathe and never tried to rush me or get me into something I didn’t want. I want to say that I also never got ANY creepy sales person vibes from anyone there. Not one time did I feel anyone being pushy.

Every person that I worked with on getting my vehicle was kind and even followed up via a call or text to make sure I had everything I needed and to see if I had any questions about my new car.

I really do believe that they go way beyond the extra mile to take care of their customers and I will continue to send people their way. They are fair, patient, and work to get the best deal and I feel like that is exactly what I got. If this team is still around when it comes time for my kids’ cars, this is exactly where I will go.

I could go on and on because there really is more greatness to say about Hilltop Ford. Just do yourself a favor and go there for your next vehicle. John and his team will take care of you.

Enjoy your new ride!!

Brandie Heinel opted not to leave a text review of Hilltop Ford Lincoln Mercury

La semana pasada fui con mi hermano para cambiar su camioneta por una nueva y Jonathan nos estuvo ayudo en todo el proceso y sobre todo los explico todo muy bien

I just got a brand new "Ford Transit" at this excellent car dealer last week, Mariel sold it to me and she is just awesome! Jonathan assited with the sale process and he is also great! Thank you! I love my "Transit", you are the best!

Bought my car here and have to say that John Locke and Shawn Patton are the dream team of car salespeople. I immediately knew I was in the right hands, appreciate all their help, and will be referring possible buyers to them.

This is for Hilltop Kia AND Ford. This was the 4th car dealership I've gone to trying to get out of my lease.

I called Kia and spoke to Moe, a sales manager, about getting out of my lease a few months early and getting in to something else with a lower payment. He gave me more information in a 5 minute phone call than I've gotten at the previous 3 dealerships. When I told him my availability, he scheduled me with a salesperson as he wouldn't be in. I went, and met with Alana as scheduled and we got right to it, (unlike the previous dealership, where I was scheduled, the guy was off, and the person I met with had none of my info)

After looking over my needs Alana confirmed that she didn't have what I was looking for and took me over to ford, where she said there would be more options in my price range, and partnered me with Shawn Patton. Shawn was able to get me the most out of the rebates, and I walked away exactly in the budget I was looking for, with cheaper monthly payments than my previous lease. Afterwards, Shawn took the time to go through all of the time to go through the features with me, and said it's an open door to come back in case I get stuck figuring out how the new electric car works.

Lastly, the manager (?) had his door open and I heard him giving advice to a salesperson on how to land a sale and it all seemed like super ethical and reasonable advice, and it seemed like really he cared and wanted his employee to succeed. The last dealership I went to, I overheard them appraising my car and they didn't know I was nearby and the things they were saying were super lame. I had to tell them that I was standing right there and it was embarrassing for everyone. So, it was refreshing here to feel like no one was hiding anything.

Both managers from both dealerships have since reached out to me to check on my experience.

From start to finish it felt like leadership cared, and it seemed like both dealerships really cared more about the team and overall experience than just who got a commission, and because of that, I felt as good as one can after spending a shit ton of money on a car. Would definitely come back here if I was buying another car.

Imran Hamid opted not to leave a text review of Hilltop Ford Lincoln Mercury