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Heritage Oaks Animal Hospital

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About Heritage Oaks Animal Hospital

Heritage Oaks Animal Hospital will open in 2021 to meet and serve the medical needs of the clientele of the growing northside of the San Antonio-Bulverde corridor. We are committed to enhancing the human-animal bond by promoting preventative care through education and collaboration with our exceptional clients. The value of this relationship cannot be overstated and leads to a relationship of trust.

Location & Directions for Heritage Oaks Animal Hospital

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4350 East Evans Road, San Antonio, TX 78259
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  • Pet Dentistry
  • Pet Microchipping
  • Pet Nutrition
  • Pet Vaccinations
  • Spaying And Neutering
2.3 Out of 5.0

Reviews For Heritage Oaks Animal Hospital

Reviews for this business have been aggregated from multiple sources.

Based on 4 Reviews

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Candice
Candice Saturday, July 16th 2022
Worst ever The most unprofessional and unpleasant staff. I called 3-4 weeks before planning a trip, needing a certificate of health for my pet chickens and was quoted approx. $80 per chicken. I call back when I'm ready to schedule the appointment and speak to an Associate Meagan who then turns around and tells me the price is actually $180 PER chicken. Obviously this was pretty upsetting considering the price was more than double. Meagan was completely unsympathetic stating "what do you want me to do about it" "there is nothing that can be done, the price is what it is" and when I asked her to put herself in my shoes for a minute and think about how it might feel (to not be able to bring pets you've had for 7yrs because I was misquoted and budgeted differently), she hung up on me. Then I immediately call back and she hangs up on me again. I call back again and I'm placed on hold immediately. I call back after sitting on hold for 5 min and someone new acknowledges me by my name (using my phone num
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Megan Sharpe
Review source: Google Megan Sharpe Monday, December 20th 2021
I recently had my kitty Memphis in to be neutered. The care was as wonderful as our primary location, Northern Oaks! The facility was absolutely gorgeous. I felt so at ease leaving him with Dr. Martinez and Dr. Byrd. I received timely phone calls/updated pictures of Memphis being loved on by staff. I was very pleased with the services I received and look forward to going to this new location again. Please take the time to visit the boarding facility next door. The suites are so luxurious I wish I could book myself a night! Thank you guys for always showing love to my baby! Congratulations on the new location!
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Jim cantrell
Review source: Google Jim cantrell Wednesday, December 8th 2021
Well....I have not been there but I have been trying to make an appointment since Monday and have called several times and I'm asked if I mind being placed on a short hold and they have never come back. Longest time on hold before I hung up 15 minutes.....not the best customer service techniques for a new business.....taking mine somewhere else. DISAPPOINTED!
Re: Well....I have not been t ... Heritage Oaks Animal Hospital replied on Thursday, December 9th 2021

We are sorry you had a negative experience. We certainly appreciate you letting us know and are currently looking at different options to help with this, but in the meantime, we encourage anyone to reach out via email at [email protected] and new clients may also request appointments directly through our website. We do hope you'll consider trying us again in the future. Best of luck and I hope your pet is doing well.

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Abigail Zerbe
Review source: Google Abigail Zerbe Tuesday, December 7th 2021
I made the transition from Northern Oaks Animal Hospital to their new sister location at Heritage Oaks Animal Hospital and love that I have access to the same, wonderful care for my pets that I had already experienced at Northern Oaks! The new facility is beautiful and Dr. Martinez-Diaz and the rest of the staff are always such a joy to work with!
Re: I made the transition fro ... Heritage Oaks Animal Hospital replied on Tuesday, December 7th 2021

Thank you so much! You are such a joy to work with as well!

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