Hard Disk Direct

Second time I've done business with these people. They seem truthful. In otherwords, when they say something is "new" it looks like it is. I hate is when some companies repackage used items and try to pass them off as new.

My company often purchases hard to find, refurbished, and EOL parts from Eric Williamson of Hard Disk Direct. Eric is very responsive, always helps us find what we need, and sometimes able to offer us a discount. We have had a good experience with the refurbished equipment we have purchased. In those rare instances where something did not work as expected Eric has responded right away and quickly shipped a replacement to us. I have read the negative reviews posted but have not had that same experience. I recommend Eric and his team at Hard Disk Direct.

Thought I would share my great experience with Hard Disk Direct. I had great customer service from Eric W...no issue was too large for him. Received my drives and now my server has been restored...thanks a mil Eric and the Hard Disk Direct Team!

I wish I'd looked this company up before making a purchase. Originally I purchased a NAS HDD from Seagate but had my order cancelled after a month (which apparently happened to many others as well) due to some sort of payment processing issue they were having. So, I found the same product from Hard Disk Direct. This product was more expensive than Seagate's price but it seemed reasonable enough, so I put my order in. Some time later I get an unsolicited phone call which I thought was spam, but it turns out it was a representative from Hard Disk Direct. It was difficult to understand him so I asked him to e-mail me. Read the e-mail and come to find that the reason he was trying to reach out to me was to con me into accepting a refurbished HDD and not a brand new one as advertised. I went back to the site and confirmed it with screenshots and all, yeah, they said this would be brand new. They told me they labeled it wrong on the site and it would be refurbished, offering a credit towards a future order if I kept this order.

I said I would not be interested, but would accept a credit towards this order if they wanted to keep it as this was priced as though it were brand new. They cancelled my order.

So, I do not recommend purchasing through them. At best they don't accurately represent their products on their site, and at worst it may be an intentional bait and switch. In either case this is a no-go for me.

Ordering Juniper equipment - got accurate answers quickly and correctly. Will use them again.

Muy agradecido por su excelente atención. Patrick es muy amable y está siempre pendiente para cotizar los productos que necesitamos. Muchas gracias

Thanks for the service Josh. Really good! I have bought from them twice. Very efficient

Worked with Josh to get an older part for my late father’s PC. I was having a really hard time finding it and was very distraught thinking I had lost all the wonderful memories of my dad on it. Then I found Josh, who was able to find and supply the part!! The ordering process was incredibly easy, Josh made sure to stay in contact and inform us through the collection and shipping process, truly a 10/10 experience and a 10/10 employee!! Will definitely come back for all my future needs!

T Reintzell opted not to leave a text review of Hard Disk Direct

Josh Brown was Amazing. I haven’t seen any vendor so responsible and quick with responses to the queries. He ensured from the start of the order to shipment that I was aware as what was going on. Keep up the good work. Thanks for your support.