Hamilton Subaru

Kevin Dressler opted not to leave a text review of Kenny Ross Subaru

Kevin Dominik opted not to leave a text review of Kenny Ross Subaru

Charles Meyers opted not to leave a text review of Kenny Ross Subaru

I do not recommend doing service with them. I made an appointment with a KBB value on my vehicle. I had to call them to confirm my appointment, even though they were supposed to call me. I made the appointment a week in advance and didn't receive a single call. I get there and they were rude from the moment I walked in. I was told to talk to Greg and he refused to talk to me or his associates. Finally the gentleman by the door was the only one to help me. The lady at the front desk was nice also. Greg inspected my vehicle and was very rude. He refused to test drive my vehicle and told me he wasn't interested in my vehicle. I came here on an appointment to be seen and was almost pushed out the door before I even was seen. The most unprofessional dealership I've associated with!

Re: I do not recommend doing ... Hamilton Subaru replied on Friday, December 17th 2021

We do appreciate your contribution, Lexi. We sincerely apologize that your experience did not match your expectations but we will be happy to work with you until you are completely satisfied. We have included your information and feedback to our executive leadership team for review; they will be contacting you directly to address any outstanding items. Thank you and have a great day!

We've purchased 2 Forresters from Kenny Ross and we've loved the experience both times. They have been really helpful and easy to work with. The process was so easy. We definitely wouldn't go anywhere else to get a Subaru in Pittsburgh.

Re: We've purchased 2 Forrest ... Hamilton Subaru replied on Thursday, December 16th 2021

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

Jessy Lenker opted not to leave a text review of Kenny Ross Subaru

Ami Starn opted not to leave a text review of Kenny Ross Subaru

The service team has always been honest and fair - would highly recommend for all of your Subaru needs!

Re: The service team has alwa ... Hamilton Subaru replied on Wednesday, December 8th 2021

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

4 days after purchasing a used Honda CR-V from this dealer, it will not start. When I called to let them know of my issues, the salesman that sold me the car said that he will hope for a Christmas miracle for me and the problem will just magically fix itself. Would not recommend this dealership to anyone. By far the worst experience I have ever had buying a car from a dealer.

Re: 4 days after purchasing a ... Hamilton Subaru replied on Friday, December 3rd 2021

Thank you for providing us with feedback, Timothy. We are very sorry to hear that you are having issues with your recent purchase of a used Honda CR-V. We will be happy to work towards a resolution with you on this issue and we have already included your information and feedback to our executive leadership team for review. They will be reaching out to you directly for a brief conversation on how best we can assist you. Thank you again and have a great day!

Megan Miller opted not to leave a text review of Kenny Ross Subaru