Hall Mazda

Unfortunately a mainly poor experience. Overall I'm going to have to give them a 1 star due to the sales manager saying, "If you're going back and forth on this we can have someone who would be grateful for this deal get the car." (Slight paraphrasing but the words "would be grateful" came out)

If times weren't what they were, I'm sure the buying experience would have been better, but that comment was truly uncalled for given that all other interactions were awesome. Would highly recommend a Communications class for them.

They also claim to not be slimy by not charging over MSRP, which would be great if they didn't also sneak in an interior warranty EVEN AFTER BEING TOLD IT WOULD BE REMOVED. Slimy stuff like this is awful and I'd expect this from a 3rd party cell phone store, not a "reputable" dealership.

Overall, they're just as bad as Russ Darrow (who they repeatedly slammed, poor practice in my opinion). Mazda is a great company, this dealer is not.

Elijah Otterpohl opted not to leave a text review of Hall Mazda

My experience with Kristin in the service department was amazing! She listened and understood my concerns with my vehicle and got me in and out of the door super quick. I definitely recommend!

I had the pleasure of working with Steve Favill at Hall Mazda yesterday. He was so sincere and helpful with the lease of my brand new Mazda CX-30. From the moment my fiancé and I walked through the doors, he was so welcoming and even stood in the pouring raining to put gas in the car so we could test drive it! He walked me through the whole process, and I never felt like the wool was being pulled over my eyes. He even sat with me in my new car and went over every single bell and whistle to make sure I knew how to use everything before driving off. Couldn't have had a better experience with this dealership and Steve Favill!

I visited my local Mazda dealership (Russ Darrow, Hwy 100) THREE times. Each time, I walked the entire lot and not one person approached me to see if I need help. Not one. I decided to venture over to the next county where Hall Mazda is located, and I'm so glad that I did! My sales dude, Tom Dauphin, was nothing less than professional and courteous. He even bought me lunch while I was waiting! In addition to Tom's amazing customer service, the finance manager (Andy...I believe) was very thorough in answering my many questions when it came tome to sign the paperwork. His patience speaks volumes to his character. Both Tom and Andy made me feel like I've known them for years! I love my new car and am grateful to have made new friends!

Brett Conners opted not to leave a text review of Hall Mazda

Matt Dlugi at Hall Mazda in Brookfield did an amazing job. Not only did he get my vehicle in and out quickly even though I did not have an appointment (dropped it off with a flat tire), but he also waived the inspection fee and just charged me for the tire and the labor.
He has a saying that he likes to "treat his customers the way he would want to be treated". If you ever are in need of repair for your Mazda, I highly recommend coming to see Matt Dlugi at Hall Mazda in Brookfield.

I bought a used car from Eric Parsons. He described the car over the phone perfectly. I went that night after work to look at it. The car was exactly what he said it was. He gave me a fair price and purchased it that night. I picked the car up after hours and noticed the brake light in the rear window was not working. I texted him and he corrected the problem. It was a burnt out bulb. 5 minute fix. Great service. I would buy another car from him if we need another. I would recommend Eric to my family and friends.

Despite car buying being a stressful experience, I had a good experience at Hall Mazda and working with Kevin. He was able to find me a great Mazda CX-5 and had great knowledge on it as he drives one himself. Prior to Hall, I went to Russ Darrow and they were AWFUL. I am so glad I chose to pursue purchasing a car at Hall. The only minor issue I had was that they didn't have both keys available for me when I got my car and they never reached out to me once they had the second so I had to call and inquire about it - not a huge deal but I would have preferred they called me and done so right away once it was available for me to pickup.

I first went to Russ Darrow and their customer service was terrible. I turned to Hall and worked with Percy and his manager and couldn't have been happier with my experience. This was my first time buying a car, by myself, and they couldn't have been any nicer. They were attentive, personable and honest, which we all know is hard to come by in this industry. They put their costumers first and it shows!! I'm so happy with my CX-5!! Highly recommend this dealership!!