Hall Acura Virginia Beach

Went in with my daughter to buy a used car that they had available. Was very clear about finances and where we wanted to keep the payment. Everything seemed understood and since the process had taken so long by the time she was ready to sign my grandbaby was restless. I was there for about 80% of the finalizing and articulated our need to keep the payment where it was.l, the grandbaby was done and I thought we were on the same page so I took her to my car to get ready to go home, I assumed all went well until I asked my daughter about her payment so nice she was on my insurance and she shamefully explained that there was an increase because of the warranty that came with the truck....Frustrated doesn't begin to explain...I mean she is a young military service member with a small child...who would take advantage of that situation? These guys that's who....best luck dealing with them and be very wary of their "required" add ONS....they won't call them options.. despicable...

I got a 2021 Acura RDX from this place about a month ago. Before I left my home I was contacted by someone from the dealership & this person was very nice to me. When I got to the dealership, I saw MY car w my name already on it lol "sold to Tania Dalton" & I automatically fell in love. I had the pleasure of working with Ms. Susan Salem. She knew a lot about the car while we test drove it. When we got back to the dealership she found out I was pregnant, she got me something to drink & kept offering snacks lol. When it came down to getting the car, that process was quick & painless. Any question I asked, she answered honestly. I've had 3 cars & this by far was my best experience. If you come here, ASK FOR SUSAN (she even sent me a holiday card in the mail) ?

Re: I got a 2021 Acura RDX fr ... Hall Acura Virginia Beach replied on Thursday, December 16th 2021

Hi Tania, we're happy you found our staff to be so supportive during your experience here at Hall Acura Virginia Beach. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Bought a veloster from these guys yesterday got the car today because it was getting "inspected" got a whole list of everything done to the car like alignment however the alignment is horrible, oil change however oils black and actually overfilled, and clicking noises from acceleration, and blinking check engine light that comes and goes all within 5 mins of driving! Not sure how all this was missed they say they will take care of it I'm hoping they do the job and do it well so I can change the review otherwise good friendly staff.

Re: Bought a veloster from th ... Hall Acura Virginia Beach replied on Monday, December 20th 2021

Donovahn, thank you for your feedback. It is our understanding that our General Manager, Michael Komives, and you and have taken your vehicle to our Hyundai store to address the check engine light since the time this review was written. If you have any questions during this process, please do not hesitate to contact Michael directly at 757.631.3076. Thank you.

My last experience was horrible. I got my truck service for a check engine light. Light came back on the first time I drove over 30 minutes. Not to mention completely blew up 2 days after that. I am highly disappointed. I don't think anything was fix. I was charged and ended up with a worse issue. Came here because I thought they can be trusted!! No!!! Now I'm stressed trying to find another vehicle to provide for my family. I can't see how I they miss issues after running test on my truck!!

Re: My last experience was ho ... Hall Acura Virginia Beach replied on Thursday, December 2nd 2021

Thank you for your feedback. Unfortunately, we have been unable to locate any records in our database for the name provided in this review. Our General Manager, Michael Komives, would like to speak with you personally regarding your experience. At your convenience, please contact Michael directly at 757-631-3076. We hope to speak with you soon. Thank you.

Noah Lasmarias was very professional, knowledgeable and very pleasant while helped me meet my wants and needs to purchase my new RDX 2022. Always kept in touch with me till the arrival of my SUV and provided a great customer service together with his team.

Re: Noah Lasmarias was very p ... Hall Acura Virginia Beach replied on Tuesday, November 30th 2021

Hello Carlos, we're happy you found our staff to be so supportive during your experience here at Hall Acura Virginia Beach. We hope you continue to choose us for all your automotive needs! Take care!

They are way so professional and nice to me as a senior citizen I love that

Re: They are way so professio ... Hall Acura Virginia Beach replied on Saturday, November 27th 2021

Hi Lorell, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

tina palmerton opted not to leave a text review of Hall Acura Virginia Beach

*2 Stars only because the product is good.* However, having the purchase process take nearly 5 hours despite having the car delivered three days prior, as well as a scheduled appointment for the day may be why they stopped posting "Dealer Distinction" awards after 2015. No preparation work by the dealership to complete the paperwork and not waste the buyers time was in any way apparent. Only shop here if you do not value your time whatsoever.

Re: *2 Stars only because the ... Hall Acura Virginia Beach replied on Monday, November 15th 2021

Thank you for your feedback. We are sorry to hear you feel you've had a less than positive experience with our dealership. It's our understanding you've been in contact with management regarding your concerns, and we hope you will give us another opportunity to earn your confidence back in the future. If we may be of further assistance, please reach out to our General Manager, Michael Komives, at 757.631.3076. Thank you.

I had the pleasure of working with Noah LaMarcus, he was awesome, pleasant & great customer service

Re: I had the pleasure of wor ... Hall Acura Virginia Beach replied on Thursday, November 11th 2021

Hi, thank you so much for your feedback! Noah will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Made it easy to purchase a vehicle. Excellent staff

Re: Made it easy to purchase ... Hall Acura Virginia Beach replied on Tuesday, November 9th 2021

Hi, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!