Groove Ford

We ordered a Maverick that took 6 months to build and arrive at the dealership. We were never told of a 72 hour holding period, and they sold the truck to someone else from underneath us.

We spoke to a salesman throughout the 6 month period multiple times, so it was clear that we were serious buyers. A different salesman, Sean, called us on a Thursday afternoon, and said it was fine to come in on Saturday. We came to look at truck and asked if it was okay to come back on Monday morning (closed on Sunday). He said that was fine and truck will still be there. We came back Monday morning and we were told that it was sold Saturday evening after we left due to the 72 hour hold period elapsing. However, that still seems like it was sold before our 72 hours was up (even though we were NEVER told about the 72 hour hold).

The management sold us a Ranger at a discount to try to make up for the mistake, but the cost of the Ranger came nowhere close to the price point of the Maverick. And there were no other AWD Mavericks available any time soon.

I do not recommend doing business at this dealership.

April Gill opted not to leave a text review of Groove Ford

Valdas Macernius opted not to leave a text review of Groove Ford

BEWARE! Groove FORD AND ITS MANAGEMENT ARE TAKING ADVANTAGE OF CUSTOMERS! I am voicing my concerns to everyone about this company. Groove Ford located at 10039 E Arapahoe Rd, Centennial, CO 80112 sold our family a brand new Ford F150 that unfortunately broke down and left us stranded on the side of the highway. I had to find a way to work and let them pick up the truck later that day. Long story short there is something severely wrong with the truck even though it was brand new. My major concern is that they do not want to tell me everything that is wrong with the truck. They say we will just get you a new motor and transmission and you just keep the truck. Meanwhile I have concerns that I don't know every issue that may be involved. They do not think that that is rightful information to give me. I do not trust them I do not trust that particular truck that they sold me as I do not know what the situation is with that truck. Now here's the biggest problem. When you call and ask for the GM, he passes you to another manager and then on the next day another manager and then on the next day another manager etc. I have spoke to eight managers but he refuses to speak to our family about this truck. This is an ongoing issue we have to continue to deal with. This has gone on for over a month and at this time we have to get legal involved. The only reason that I am voicing my opinion is because I do not want it to happen to you. You have many choices in the vehicles you buy as well as the dealerships that you use. Please choose wisely.

Re: BEWARE! Groove FORD AND I ... Groove Ford replied on Thursday, December 9th 2021

Jamine, This is the first I have heard of your issue. you can reach me at 303-643-9000 x216011 is my direct line. My email is [email protected]. I would be more than happy to talk with you to see if I can assist in getting your vehicle fixed. I look forward to hearing from you. I will be in the store tomorrow and then out of the office until Dec 20th. I will have access to email which will be the best way to reach me over the next week.

Service department is rude. Don't expect t anyone to look up from their phones.

Re: Service department is rud ... Groove Ford replied on Thursday, December 9th 2021

I apologize that we did not meet your expectations. We have been extremely busy due to parts shortages and our advisors have been overrun with customers. If you would like to come back in I would be more than happy to assist you in getting your car serviced. You can reach me at [email protected] or my direct line 303-643-9000 x216011

Originally reserved my Bronco here when it was announced in 2020.

Initially I received communication via email and text. Months later, with the estimated release date approaching I reached out to get more information. Multiple emails/texts with no response. I had to reach out directly to the sales manager Adam, who did get back to me but forward me to a sales rep who just sent me a link to the Ford website. Well no duh I've been there I ordered the truck there - get me some information on specs/accessories/estimated dates/etc... I had to scour the internet for a vehicle catalog that they were selling!

Every time I asked for pricing information, crickets... These guys know not to answer any questions on pricing until your vehicle arrives and then they can charge you $10k over the MSRP they 'verbally' agreed to but won't write in print or email.

The final straw was seeing the GM Bryan (who does the Google responses here) post some ridiculous and hateful things to others on a public Facebook page about the Bronco and individual users.

That is the main reason you lost my business. No morals or ethics just your typical shady car salesmen looking to rip people off.

Do yourselves a favor and a support business that actually care about their customers who spend their hard earned money. Castle Rock Ford right down I25 is a much better place to do business.

Response to their response: Maybe you need a better CRM if you can't find my information or any record of me. I have emails with Adam, Sean, and Samantha. Reservation date 8/8/2020.

I have no personal vendetta against Groove, I'm just an educated buyer who doesn't like to play games and likes to support businesses that treat people right. You know damn well what incident I'm talking about and if you care to disagree I'll post screen shots of the interaction...

Lastly, right now you are claiming MSRP but I tried for months to get something in writing from ANYONE there and crickets from you and your team...

Re: Originally reserved my Br ... Groove Ford replied on Monday, December 6th 2021

Elan, I apologize for your experience with ordering your Bronco. But I can tell you that we sell our Broncos at MSRP to the customers that have an order. We do not mark them up 10k that is bad business. If we have a customer that decides not to purchase their order we do have a market adjustment on them just like every other dealership in the United States. I have never spoken to you and have no record of you even having an order with us? I have not posted hateful things on Facebook. If you would like to talk to me you can call me anytime 303-643-9000 x216011 or email me at [email protected]. You obviously have something personal against Groove Ford and I would like to have the opportunity to show you that we treat our customers with respect they deserve and change your opinion of our store. I have looked in the Ford system and can't find a reservation for you. That is when you put the $100 deposit down. There is no record of a order from you. I put your name into our CRM and nothing is pulling up under your name. Did you by chance use a different name? You can contact me at 303-643-9000 x216011 or my email [email protected]. Like I said before I would like to assist you.

Taylor kept us up to date on our purchase and took the time to help us find the vehicle we wanted. Tim Barteau went above and beyond to get us the discounts to have a wonderful monthly payment. The process was fast, comfortable, and painless. Will buy from here again!

Called for an estimate for a heater core for my 2002 Ford F250 Superduty and was transferred to a person who was on vacation for the holiday week with no option to return to previous call center representative. Called a second time and was again transferred to the same person that was on an extended vacation after I advised the person of their mistake on previous conversation. Called back a third time and was very pointed in my displeasure in being transferred to service advisors on vacation. Left a message for a service advisor and have not received a call back as of yet. It has now been six days since I left a message. Terrible customer service and unresponsive to customers needs. I've had repairs completed on my truck at this center before but will not return or referr anyone to this dealership.

Re: Called for an estimate fo ... Groove Ford replied on Monday, December 6th 2021

Mr. Bonfante My apologies that you could not get through to our service department. I will not make any excuses. We are having issues getting parts to fix vehicles which is causing delays getting vehicles done. We are several weeks out on an appointment at this time. I would be more than happy to assist in getting your truck in if you would like me to. You can contact me at [email protected] or 303-643-9000 x216011.

Dual military- Came in from the springs to look at a truck, was told the guy left and said no so we headed up. Manager and salesman were on board- guy came back and changed his mind, even though we were on the way to buy, they turned around and sold it to the gentlemen. We were even told that's not how business is done, but the GM made the decision to blow us off for a quicker sale. Nice guy. Salesman is awesome though, would go back to him.

Re: Dual military- Came in fr ... Groove Ford replied on Monday, December 6th 2021

Elizabeth, I apologize for what happened with your truck purchase. I can honestly tell you I was not in the store that weekend after Thanksgiving. I would be more than happy to compensate you for driving up here and finding out the truck was sold. I will review with my management team and make sure that this does not happen again. If you have not found a truck I would be more than willing to assist you in getting one. Super Duty's are hard to come by but if we have one come available I can let you know. My contact information is [email protected] or my direct line is 303-643-9000.

My husband and I went in just to look but they happened to have the truck I've been waiting for. Jon was a great salesman, genuine and no pressure. Christian was a great sales manager and worked very hard to get us into the truck for what we could afford. Oscar was our finance guy and we just loved talking with him. On the business side, Oscar was easy to understand, nothing was confusing at all, nothing seemed shady, he clearly explained all "extras" and how much they would add to our payment. This is our 3rd purchase from Groove Ford and we still trust them!