Go Subaru Arapahoe

Honestly, if I could give 0 stars I would. This place is literally right across the street from me and it's a super convenient place to get parts from. But I had my car aligned 4 different times there and my steering wheel still isn't straight and all they could do is circle my off-spec caster and tell me it's not adjustable. I know it's not adjustable but it's off spec, something is bent, even their manager admitted this to me yet they still gave me a car whose steering wheel is not straight. I asked them if they could extract a 12mm bolt that I accidentally broke off from my under carriage doing an oil change. It's really not a big deal, but they can't do that either. Every single time they promise me they'll call back, be it an advisor or the parts department, they literally have never ever called me back. Yesterday I wanted to know how much the front rotors for my car cost, tried the parts department 3 times. I actually called them once and kept getting routed to the wrong person who would then try to connect me to the parts department and would even tell me that there should be someone back there. So they took my number and told me they would call back. I'm still waiting for that call. Tried to talk to the manager and he just sent me straight to voice mail. You guys obviously don't give a damn about your customers so I can go spend all my money for expensive STi parts else where. This dealership is actually garbage. Glad I got my car from a different one.

Went in for 12,000 mile service. The report said the tires were inflated to 38psi. Driving home, I noticed on the onboard display that they registered only around 30psi (about the same as before the service). I even got a dashboard warning the next day of low tire pressure. A manual check confirmed tire pressure of around 30psi. So they didn't actually check/inflate my tires, one has to wonder how much of the rest of the service was actually performed.

We loved working with Jeff. He was very helpful and we found a new Subaru Forester Wilderness that we love. The whole process was painless!

Re: We loved working with Jef ... Go Subaru Arapahoe replied on Wednesday, December 22nd 2021

Hello Mary, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.

Denise Middlebrook opted not to leave a text review of Go Subaru Arapahoe

I was very disapointed for the 1st time at this dealership. The price quoted twice on the phone to do the analysis was $10 less than when I showed up. 2 different service managers did'nt care when I told them.

The feedback was good and on time. The quoted repair was $820. A Subaru repair secialty shop quoted me $445 for the sam repair.

Use a quality not-dealer repair shop if you value your money.

Re: I was very disapointed fo ... Go Subaru Arapahoe replied on Friday, May 22nd 2020

Hi Larry, we appreciate you taking the time to respond. The staff at AutoNation Subaru Arapahoe take our reviews very seriously. If you'd like, please contact our General Manager at (303) 578-6119. We'd appreciate the chance to make your experience a positive one.

My 2015 Subaru Forester had obnoxiously squeaky brakes in spite of the brakes having plenty of life left. Service tech, Chris, went above and beyond to provide top-shelf customer service working with the mechanics to find the source and eliminate it. Normally I book my service appointments by convenience of day and time but now I'm going to try to get on Chris's schedule when I can. Thanks, Chris!

Re: My 2015 Subaru Forester h ... Go Subaru Arapahoe replied on Friday, December 17th 2021

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at AutoNation Subaru Arapahoe! If you have any further questions, please give us a call. We're always happy to help! Take care!

Great experience! Greeted in the drive area, nice walk around of my vehicle going over my needs and checking for things I may not have been aware of. Thank you card on my dash when it was ready with a gift in it.

Re: Great experience! Greeted ... Go Subaru Arapahoe replied on Thursday, January 21st 2021

James, your comments keep us motivated and working hard for all our guests! We always strive to provide personable and excellent customer service. Thank you again for the review!

My most recent experience was great! I dropped off the car easily the night before because it was an early appt. In my notes I mentioned a couple issues and that I wanted to receive estimates via writing. I was surprised to communicate primarily with Taylor via text message, which was super convenient! He was prompt and everything was completed within the given time and cost estimates. Overall great experience!

Re: My most recent experience ... Go Subaru Arapahoe replied on Thursday, December 24th 2020

Melissa, thank you so much for your high rating! We hope to see you soon!

Auto Nation Subaru did an excellent job on servicing my car. When I brought my car in for an oil change and brake service November.

Re: Auto Nation Subaru did an ... Go Subaru Arapahoe replied on Tuesday, June 9th 2020

Hi Janice, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

The service department addressed all of my concerns.

Re: The service department ad ... Go Subaru Arapahoe replied on Sunday, December 12th 2021

Hi, we are pleased to hear you had such a positive experience with us, Lori! Drive safe, and we'll see you on the road.