Gladstone Dodge, Chrysler, Jeep and Ram

Craig Berg opted not to leave a text review of Gladstone Dodge, Chrysler, Jeep and Ram

Scheduled an appointment for 10:30 am, made it clear I needed my vehicle by 1:30pm. Returned at 1:30 to find vehicle was not completed. Was assured I was next and it would be 1 hour. After 3 other customers, another hour and a half and complaining, my vehicle was completed. This wait (5 hours!) caused me to be an hour and 45 minutes late for work.
There were 3 of us in the waiting room with the same scheduled time. Plus walk ins. If you're unable to accommodate your customers within a reasonable time then let us know. Reschedule if that's what's needed. But a five hour wait is totally unacceptable.

Re: Scheduled an appointment ... Gladstone Dodge, Chrysler, Jeep and Ram replied on Tuesday, December 21st 2021

Ms. Christy, we apologize for the wait time. Unfortunately we like many businesses nationwide are having staffing issues and are constantly working to improve them. We assure you it is not by design and always want to accomodate our customers. Thank you and Merry Christmas and Happy New Year!

Octavia Williams-Thomas opted not to leave a text review of Gladstone Dodge, Chrysler, Jeep and Ram

Jake, Butch and Troy made our experience outstanding. I have never said this about a car dealership before.

Re: Jake, Butch and Troy made ... Gladstone Dodge, Chrysler, Jeep and Ram replied on Monday, December 20th 2021

Thanks so much for the review, Leah Ann Engle! Feel free to text this number any time and we'll respond ASAP.

Ramiro Urias opted not to leave a text review of Gladstone Dodge, Chrysler, Jeep and Ram

Dan Robson opted not to leave a text review of Gladstone Dodge, Chrysler, Jeep and Ram

Have purchased 7 Chrysler/Dodge/Jeep vehicles (5 new) since Oct 2015. Had been looking for a dealership to call home and bond with. I have finally found a home! This dealership gets it and I felt they went out of their way to make that happen. Great value given on my trade, quality condition of the used vehicles on the lot, and they show proof of maintenance completed since they purchased the trade I was wanting (new battery, new tires, oil change, new wipers, etc,). My salesman was Undra Matthews. He's been there a few years and recognized what I was after and what I wanted to avoid in a dealership. We got things accomplished in a hassle free and timely manner. Give them a shot…you won't be disappointed!

Re: Have purchased 7 Chrysler ... Gladstone Dodge, Chrysler, Jeep and Ram replied on Friday, December 17th 2021

Thanks so much for the review, Darren McIntosh! Feel free to text this number any time and we'll respond ASAP.

Troy Heier opted not to leave a text review of Gladstone Dodge, Chrysler, Jeep and Ram

We had the most fun buying a Jeep Wrangler from Undra Matthews. He was personable, funny, and of course knowledgeable about all things Jeep. We can't say enough good things about working with him.

Re: We had the most fun buyin ... Gladstone Dodge, Chrysler, Jeep and Ram replied on Wednesday, December 15th 2021

Thanks so much for the review, Ginger B! Feel free to text this number any time and we'll respond ASAP.

Rachel was amazing!!

Re: Rachel was amazing!! ... Gladstone Dodge, Chrysler, Jeep and Ram replied on Wednesday, September 16th 2020

Thanks so much for the review, jackie wiggins! Feel free to text this number any time and we'll respond ASAP.