Gene Lilly Pools & Spas

Barnabas Domowski opted not to leave a text review of Gene Lilly Pools & Spas

Just had one of the WORST customer service interactions I’ve ever had at a business in Maryland. I recently purchased a hot tub and was looking for supplies to treat the water. While they did not have exactly what I was looking for, I was able to find most of what I should need. However, When asking about a certain alkalizer’s strength (because I wanted to compare it to what I was recommended instead) I was talked down to and told that alkalinity and pH are two entirely different things, and that I will have to buy something to increase the alkalinity and pH, which I know is incorrect. And when I voiced confusion, they only talked down to me more. Employees will make recommendations on things they don’t know what they’re talking about, and I would caution talking to them about anything.

Super helpful people! Have been going here for years!

Brian Massey opted not to leave a text review of Gene Lilly Pools & Spas

Always very helpful for any pool and spa needs. Great selection of products for pool, spa and outdoor entertaining.

Cindy White opted not to leave a text review of Gene Lilly Pools & Spas

Very friendly and knowledgeable staff. Good pricing on supplies

Duane Beverly opted not to leave a text review of Gene Lilly Pools & Spas

Everyone was very knowledgeable, and courteous.

Chris Quinn opted not to leave a text review of Gene Lilly Pools & Spas