gearUP

Ordered a sweatshirt on November 5th 2021 I knew it was gonna take a little time to ship to me because it had to have my command logo put on it. I called them on December 5th to check on my order and they told me it was on back order for a carhartt sweatshirt. Called back a few days later and the person I talked to told me they had it in stock and she would tell them to put a rush on it and I should get an email with in a week about the status. Called back around the 15th and the lady I talked to said she was going to get a supervisor involved and I would get an email right after our phone call and guess what I never got either emails. I called again today December 20th, now I'm in California so the same timezone as Gear Up in Oregon, I called at 11am and every single time I got voicemail I clicked on all options on the phone and voicemail on all of them. Their customer service just gives answers but has no results, their phone services never answer on the first one there is no hold its just right to voicemail. A solid answer is all that I am looking for just to get my product I ordered before summer when the sweatshirt won't be worth it.

If I could give them a 0, I would.

Their promise is, they will do everything in their power to make sure our athletes have their gear on time for game time.

Ha... why would they have waited 3 days before they mailed out my daughters items? 3 days. I'm sure it would have been even longer if I didn't ask for an update.

I ordered items from them and paid extra for them to expedite the order and ship it out quicker. I clearly said I needed the order no later than the 10th (game on 12th... picture day on the 14th.

I had to reach out to them several times and was told the order was completed on Dec 7th. Today was Dec 10th!

I said I never got a tracking number stating they mailed it out.

Got a reply back late Friday night stating that because they dropped the ball, they are refunding me my $25 expedited fee and are upgrading my shipping.

They followed up with a tracking number and they shipped it UPS ground. It will arrive in 8 days.
This is NOT expedited shipping.

I hope never have to use this company again.

Way over priced, horrible customer service and they clearly don't care about completing the job on time.

I even asked why they held onto the package for 3 days before shipping. No response.

Just horrible.

If you have another option to buy from someplace else, do it.

They have no intentions of keeping their promise.

Re: If I could give them a 0, ... gearUP replied on Wednesday, December 15th 2021

Hi C H. Your review is most disappointing to read and has been shared with our Upper Management team. Feedback, whether positive or negative, is very much appreciated and we want to thank you for taking the time out of your day to write this review.

Brandie KAJIRA opted not to leave a text review of gearUP

Super easy, very responsive and delivered right on time!!

Re: Super easy, very responsi ... gearUP replied on Monday, December 13th 2021

Happy to hear it! Thanks for the review!

gearUP sports did an amazing job designing our Measure Success shirts for our podcast guests and marathon challengers. The team was great to work with, and they provided a high-quality product. We will definitely use gearUP sports again for future corporate events. Thank you! - Carl J Cox, 40 Strategy, CEO

Re: gearUP sports did an amaz ... gearUP replied on Monday, November 8th 2021

Hi Carl! Happy to hear to you were pleased with the experience. Thanks for taking the time to leave this review!

Thank you GearUp sports for kitting out the Lakeridge (LOYTBA) travel basketball team. Jacob loves his gear! Arrived within a few days and all of the customizations were accurate.

Re: Thank you GearUp sports f ... gearUP replied on Wednesday, November 3rd 2021

Thanks for the review Dave! Very happy to hear Jacob loved the gear!

Everything we ordered was perfect! Shipping was a little slower at the beginning on the school year, which is to be expected. When I emailed customer service to ask about it, they were quick to respond and get my order out ASAP. Our most recent order arrived much sooner than expected. Very happy with gearUP Sports!

Re: Everything we ordered was ... gearUP replied on Thursday, October 21st 2021

We're happy that you're happy! Thank you Jamie!

Items were backordered and took way too long. While that is not their fault, communication was poor until I bombarded them with emails. When we finally received our order, two of the three items had misaligned printing and had to be redone. To their credit, the items were replaced in a more timely manner and we were told to keep the original pieces. The clothing and bag are Nike, so expect the quality to be good. Prices are fair, but they need to be better at proactively communicating with customers as most orders are on a time schedule for the current sports season.

Re: Items were backordered an ... gearUP replied on Tuesday, October 19th 2021

Hi Chris. As you mentioned, due to the times, there are things outside of our control. What we can control though, we are actively working to improve for our customers! We're pleased to hear you're happy with the quality of the gear and want to sincerely thank you for giving us this valuable feedback.

We recently starting working with GearUp and our league was not sure what to expect so we were hesitant. Boy am I glad we made the switch. GearUp was made our uniform process a breeze! Customer service has been great, the few hiccups we had, they handled them quickly and made it simple! Glad to working with GearUp.

Re: We recently starting work ... gearUP replied on Friday, October 1st 2021

We're glad to be working with you as well Mike! Thank you!

Who is giving this company more than one star!!! I want to give them zero! They are so unprofessional and don't know how to manage communications with customers. My volleyball team jerseys were ordered a month ago (8/30) and they have not had any updates to us until we called them out. After exactly 28 times calling, I was able to talk to one of the staff on 9/22, he was telling me, quote, he is confident that we would receive them by Friday (9/24). So fortunately most of jerseys arrived right before the game on 9/25, however, not my daughter's. So I emailed them on Monday, asking for a follow up. No answer until today, Wed, 9/29. So I had to call them again. I got to talk to the same man who gave me his confidence last wed a week ago and I asked him what's the status and if I would receive it by this Friday. He was so rude I had to bite my tongue not to swear. He kept repeating "I don't know" "I don't have the reason (to the delay)" with a very annoyed voice. And claimed, another staff, Blair started to working on my order one hour ago. Are you guys kidding me? You missed two targeted delivery dates and I emailed two days ago and you just started to check on it now? I don't know why our school chose this guys for uniforms (probably only one in town) but cannot believe this bad customer service. Unheard of!!!!

Re: Who is giving this compan ... gearUP replied on Thursday, September 30th 2021

Although we never want to see feedback like this, it is important you know that we hear you and we want to thank you for taking the time to leave this review. This has been shared with our Management team and we will be in contact with you before the end of the day. Thank you again for taking the time to share your experience.