Gastonia Chevrolet Buick GMC

I would give zero stars if I could. I have never had the service that I have had recently. I have 3 cars that they service for me. I am extremely disappointed in the services I have received for the past few visits. I have brought my truck to be serviced several times in the past few months. The first time they changed my oil along with a tire rotation, they left the key on the lug and the lug was loose. This is a safety concern. I discovered it a week later, after I had been driving it on the highway and several other places for a week. Once this was brought to my attention I had to tighten up the lugs myself. On my next oil change, on November 24th, I reminded them that they left the key on the lug and it was loose last time. They assured me that this would not happen again, but that was not true. This time they lost the key to the lug. Once this was discovered I took the truck back to the dealership and they reported that they could not find the key. They told me that they would order another key and to leave the truck at the dealership for it to be put on the next day, but this did not happen. They refused to give me a loaner even though I had to go to work. I was called to pick up the truck and was told that the part would not be in until the following week. It has been a month since they have ordered it, or said they ordered it, and no one has contacted me thus far. I'm still riding around with no key to the lug lock. If I was to have a flat tire, I wouldn't be unable to change the tire due to not having a key for the lugs. Which would cause me to have to call to services, which would be an additional cost to me for no reason. This is very frustrating, because I have wasted my time, took off from work, and wasted gas only to still not have the key for the lug. I have been as patient as I can be but enough is enough and something needs to be done about this ASAP.

Re: I would give zero stars i ... Gastonia Chevrolet Buick GMC replied on Tuesday, December 21st 2021

Hello, thank you for bringing this to our attention. We're very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (980) 999-4468 to share more details about your visit so we can make things right. We hope to hear from you soon. Take care!

Just bought a Denali from here. We received the best service from Keaton Kelly. He was a pleasure to work with. We received fair pricing with fabulous service. Highly recommend this dealership. Ask for Keaton!

Re: Just bought a Denali from ... Gastonia Chevrolet Buick GMC replied on Tuesday, December 21st 2021

Hi Karen, thank you so much for your kind words about your experience here at Gastonia Chevrolet Buick GMC. We try every day to satisfy our customers and it's always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

Robert the Service department manager has no communication skills. I had to follow up with him several times about a warranty issue. I know it has been 50 years or so but The good ole boy Tim needs to be retrained on customer service skills. Both act like they were being put out doing their job duties. It doesn't matter where I bought the vehicle from you are GM dealership so honor it and quit acting like your doing me a favor after spending 115k on 2 cars

Re: Robert the Service depart ... Gastonia Chevrolet Buick GMC replied on Monday, December 20th 2021

Hi Philip, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (980) 999-4468 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

Had a great experience at this dealership recently. Chris Williams was a fantastic sales rep, he made the process easy and really worked to earn the business compared to other organizations I have worked with in the past. Leudy Pichardo the finance manager was also a breeze to work with and gave us a great rate as well as went to bat for us to seal the deal. All in all, everyone won! I would definitely recommend this dealership and these two professionals if you're in the market for a new car!

Re: Had a great experience at ... Gastonia Chevrolet Buick GMC replied on Saturday, December 18th 2021

Hello Thomas, we're happy you found our staff to be so supportive during your experience here at Gastonia Chevrolet Buick GMC. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

Jenni Pierce opted not to leave a text review of Gastonia Chevrolet Buick GMC

In this day and time, I was pleased to have an awesome experience purchasing a car. My salesperson, Tay Grice, was very attentive to my needs, understood my situation, respected me as a person AND as a customer. I had done my research on this vehicle and requested online for a test drive today. They were expecting me and respected my time. Former Abernethy Chevrolet owner- glad customer service is back- even in a "pandemic".
Will recommend to others.

Re: In this day and time, I w ... Gastonia Chevrolet Buick GMC replied on Tuesday, December 14th 2021

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Duston, our sales rep, went above and beyond in helping us secure our SUV. The dealership had the lowest prices on a 2022 anywhere in the Carolinas. Highly recommend

Re: Duston, our sales rep, we ... Gastonia Chevrolet Buick GMC replied on Friday, December 10th 2021

Hi Jeffrey, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Nathan Gilpin opted not to leave a text review of Gastonia Chevrolet Buick GMC

Tay did a great job getting me in a vehicle quickly. He was constantly ahead of the process with paperwork and communication. Great job! I will definitely buy here again with Tay. Also, the GM was very professional and grateful for my business. It is tough to find dealerships that are looking for more than just your money but also your business. It was a transformational process not just transactional.

Re: Tay did a great job getti ... Gastonia Chevrolet Buick GMC replied on Sunday, December 5th 2021

Hi Mark, we're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Keaton and Tay were very helpful. Kept us posted on availability.

Re: Keaton and Tay were very ... Gastonia Chevrolet Buick GMC replied on Saturday, December 4th 2021

Hello Cam, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!