Gainesville Chrysler Dodge Jeep

ASK FOR MATT! We recently purchased a used Pacifica here. We searched for several months to find the right deal in this crazy market. Through the process we had stopped in here twice with an appointment, but the sales person was so inept that we didn't move forward. We were driving through the lot after striking out across the street when we met Matt. Matt took the time to show us several vehicles that night, none of which met out needs. He said he'd follow up the next day with a few options. We were super impressed when he followed through with a 2019 that was exactly what we were looking for. He got us the deal we wanted, matched a trade offer from a competitor, and even personally deliver the car and picked up the trade once a few service items were completed. I can not express how phenomenal our experience was with him. If you're in the market for anything mopar, find Matt!

Great service!

Re: Great service! ... Gainesville Chrysler Dodge Jeep replied on Saturday, December 18th 2021

Thank you for the review

Absolutely best experience I've had at a dealership. While traveling home I sprung a coolant leak on a brand 2021 with 5200 miles on it. The service department took my vehicle and family in like we were their own. Unfortunately the tow company took forever, so we had an overnight stay. First thing the next day they had the issue resolved and put us on our way. Outstanding job and professionalism to the max.

Re: Absolutely best experienc ... Gainesville Chrysler Dodge Jeep replied on Saturday, December 18th 2021

We appreciate your business and your kind words.

By far the worst in customer service can't never speak to anyone in service 2nd time I've called trying to set up service the secretary tried 2 times both times I called and in the past when I leave my name and number no one calls back but they fast to sell ya something and get your money though

Made an appointment for an oil change and tire rotation 2 weeks prior. I get to my scheduled appointment time 15 minutes early, 1:15pm. Was told immediately there were 5 cars ahead of mine, even though I had an appointment. I was already there so I sat down. Told them a light was popping up in my car, he stated he would get the battery checked. I sit down and wait over 2 hours before I get up. My dad is with me now so we approach the man who checked me in, Scott. He states he told me it was 45 mins to an hour just to check the battery (Not true, if that were mentioned on top of the 5 cars ahead of me- I would have left.) So we ask them to just stop what they are doing so I can leave. The mechanic comes in and throws my keys on the counter and slams the door. Over 2 hours is a ridiculous amount of time to wait for an oil change, let alone one at a "professional" dealership. I, of course, got talked into an air filter I'm sure I didn't need. So over 2 hours and $157 later, I got an oil change. At the dealership of the brand of car I OWN. Will not be back. Not my first bad experience there.

They do not do appropriate maintenance!!!
I was doing regular maintenance on my Chrysler Pacifica and they never open to check cabin air filter. Ever time after maintenance I asked for inspection report they have to do every maintenance they did not provide any and just were telling me that everything is good.
After last maintenance I have noticed ac not performing well and decided to check cabin filter and it was full of dust collected in 3 years.
And now how I can believe that they even changed oil? If they didn't do very simple task to check cabin air filter?
They charge money to do inspection but don't do it at all.
I can't trust them anymore to do maintenance on my cars.
Very poor service!!!!!

William Chen-Fung opted not to leave a text review of Gainesville Chrysler Dodge Jeep

Katy was awesome! She gave my family a great car buying experience.

Dealership had my car for a week for a key replacement and they were supposed to diagnose and existing issue. I picked my car up and my door had been damaged and painted over with nail polish, I spoke to the service manager and he says it's impossible for anybody working there to have damaged the car. The reception I received from them was extremely rude, I approached the service desk to get help and the service employee asked me who are you. not hi can I help you or welcome to Gainesville dodge however they were very nice to the white customers. I wouldn't recommend this dealership to anyone for anything.

Let's start with I am very happy with all of our Ram products (2020 1500 & 2500 Diesel), the sales department was fine, a bit arrogant but generally a good experience. The service department, well that's another story, where do I start?
No loaners, really, when you bring a truck you spent over $70K on and it's under warranty and no loaner, that's right no loaners. You make an appointment , not sure why, once you show up for you appointment you are informed they will have your vehicle for 2 to 3 days, again no loaner, no notice, these are warranty items, not the customers responsibility. The phones in the service department are rarely answered.
We are in the market for another truck, we like the RAM product, but unless we can find a responsive service department in the area, we will not be able to purchase a RAM. We are checking with other dealers in our area to find a service department that has the appearance of caring. We have never been treated like this by a dealer, never, not Ford, not Chevy, not Honda, not Porsche, never.

I can't say what the problem is, I think the service writers want to help, it's just so poorly run that they can't. I have never talked with a single customer that had anything good to say about the service department at Gainesville Dodge, add me to the list.