Fuccillo Subaru

Randy was great! It's my first Subaru and he explained everything thoroughly. I'm loving my Ascent! I highly recommend this dealership!

Re: Randy was great! It's my ... Fuccillo Subaru replied on Wednesday, December 1st 2021

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Kevin Morris - General Manager (315)782-1600

Fast, simple, no uptick in price after estimate. Easiest process I've experienced yet

Re: Fast, simple, no uptick i ... Fuccillo Subaru replied on Friday, October 22nd 2021

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Kevin Morris - General Manager (315)782-1600

Gary Busse opted not to leave a text review of Fuccillo Subaru

Ed Donato was very friendly and helpful. He made buying a car an easy process. Highly recommend him to other people.

Re: Ed Donato was very friend ... Fuccillo Subaru replied on Thursday, September 30th 2021

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Kevin Morris - General Manager (315)782-1600

Brandon Moore opted not to leave a text review of Fuccillo Subaru

Rude salesperson tried to have my husband run a credit check just to test drive a vehicle. Tried twice to say we'd like to test drive before we started the credit check and financing discussion in case we didn't want that vehicle. The salesperson just tried to pressure us again and then basically said no not without the check.
My husband and I have never been asked to check our credit before agreeing to purchase or test drive a car and we were really turned off so we walked out. We'd never buy a car from someone who starts off the interaction so negatively and pushy.

And the owner is going to comment on this review that he's concerned about our experience and he'd love to talk to me about it.
That's a lie. I called after we walked out to leave a complaint about our experience and the manager of the dealership condescendingly asked "ma'am, have you ever bought a vehicle before?"
? I have. More than once. And never had a credit check before a test drive. He sounded annoyed and as though he wanted to push me off the phone - not discuss our experience to improve their service.
He did ask if we'd still like to test drive the vehicle now and I said no. We'll drive an hour away before we give this shady dealership our business.

Go anywhere else to buy a car. Don't trust them.

Re: Rude salesperson tried to ... Fuccillo Subaru replied on Tuesday, September 7th 2021

We acknowledge your review and are currently looking into the events you've detailed.

Everyone was polite and helpful. Kristin found a coupon for me!!! I appreciate that the mechanic found the possible cause of my oil issue and the possible cause of the AC issue. Beautiful building also.

Re: Everyone was polite and h ... Fuccillo Subaru replied on Wednesday, August 4th 2021

We can't thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Kevin Morris - General Manager (315)782-1600

Knowledge, humor, and down-to-earth, factual discussion on trading.

Re: Knowledge, humor, and dow ... Fuccillo Subaru replied on Saturday, July 31st 2021

Mary, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Kevin Morris - General Manager (315)782-1600

Took our Subaru in for a recall repair. The service was quick, and thorough. Staff was friendly and professional.

Re: Took our Subaru in for a ... Fuccillo Subaru replied on Friday, July 9th 2021

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Kevin Morris - General Manager (315)782-1600

BOUGHT A NEW CAR FROM FUCCILLO'S WATERTOWN IMPORTS. GREAT PLACE FOR A GREAT DEAL. THEY KNOW THIER PRODUCT AND GIVE GREAT DEALS AND GREAT SERVICE

Re: BOUGHT A NEW CAR FROM FUC ... Fuccillo Subaru replied on Tuesday, December 6th 2016

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Kevin Morris - General Manager (315)782-1600