Frontier Dodge-Chrysler-Jeep

Goodguy opted not to leave a text review of Frontier Dodge-Chrysler-Jeep

Kerri Sherer opted not to leave a text review of Frontier Dodge-Chrysler-Jeep

We purchased our vehicle on April 28th 2021 and we just now was able to get our vehicle back! When we bought the vehicle there was metal shavings in the transmission . It has been in the shop since the week we bought it. The warrant company this dealership works with will not offer certified parts. They are pulled from a salvage yard. Or the customer has to pay out of pocket . When I called the dealership about the car and the transmission. The response I got from the finance manager was ..well there are no Lemon laws in Oklahoma. I was showed no concern that I just purchased a vehicle from them haven't even had it a week and it was in the shop for the transmission. We finally got a transmission ordered and after 4 salvage yard transmissions and the ford house in Enid battling the warranty company and making sure we were properly taken care of. The
Ford House paid for my rental car for over 2 months not the dealership or the warranty company and the ford house in Enid finally ended up getting the warranty company to get us a certificate transmission… I was treated very poorly from the dealership at frontier auto even though they are the ones who sold a vehicle with metal shavings in the transmission.. I'm very disappointed and felt this was not handled very properly or professionally. I will never do business with them
Again

Ramon Jaudon opted not to leave a text review of Frontier Dodge-Chrysler-Jeep

Took my Jeep in after the check engine light came on and my husband's analyzer showed a transmission range sensor code. They couldn't replicate the code at the dealer, so they weren't able to repair anything under the warranty. I was charged a deductible for the diagnostic under the factory warranty, which is apparently standard for Chrystler/Jeep/Dodge now and not the dealer's choice. I also have an extended service plan purchased when the vehicle was purchased. Two days later, the service manager called me back to let me know they were refunding my deductible because there was not a deductible under the extended service plan. They had simply overlooked that, and when she was going back through her I voices for the week, she caught it! I took my Jeep to this dealer after 2 recommendations and a great family member experience. A+++ and 5 stars for the service manager Shauna! Go see her if you need service, she is awesome!

No inventory! Good time to be rebuilding but need to rebuild stock

Diane Gift opted not to leave a text review of Frontier Dodge-Chrysler-Jeep

Took me in right away, great service. People friendly

The service department was awesome! I purchased my Jeep at a different dealership and will definitely go back to Frontier in El Reno. Hands down better service !

jody bailey opted not to leave a text review of Frontier Dodge-Chrysler-Jeep