Four Hands Home

Quality

Beautiful contemporary pieces. Definitely worth a visit.

Came by this weekend to check out items for our new house. We were looking to make some potential big purchases, however we were completely put off by the lack of customer service.

It looked like there was a team of 5-6 employees who were just hanging chatting about their weekend / what they did last night. Nobody even acknowledged that we were there, or greeted us when we walked in, or asked if we had any questions (we did), and didn't feel comfortable or welcome.

Re: Came by this weekend to c ... Four Hands Home replied on Wednesday, September 8th 2021

Pakanok, We are saddened to hear we didn't do our very best to make you feel welcome during your recent visit to our showroom. This is not the level of service we strive to provide, and would like to hear more about your experience as to better assist you – and all customers – next time. If you'd be comfortable speaking with our showroom manager, Nealie, she can be reached directly, at (512) 225-0333. Thank you for taking the time to share your feedback.

pannalal Jakhar opted not to leave a text review of Four Hands Home

LOVE the furniture and the people! Great service and we have an item in every room of our home

Terrible place..even the managers are horrible. Used fowl language

Re: Terrible place..even the ... Four Hands Home replied on Thursday, August 19th 2021

Hi Larry, We regret hearing about your negative experience. After checking in with our team, it sounds like your visit was at our warehouse during a carrier delivery. While this page is for our retail store and showroom, Four Hands Home, all relationships and interactions are important to us. We strive to provide complete satisfaction to all of our visitors and apologize if we missed the mark. Thank you for taking the time to share your experience.

Four Hands Furniture was introduced to me by a great friend of mine who quickly got me in contact with Kenneth Huerta. He is one of the BEST consultants I have ever worked with. Very helpful throughout my furniture buying process and even provided suggestions on how to tailor my home without being pushy, something I really cherish. He was more than happy to sit down and go through multiple pieces of furniture that I was interested in. I had an issue come up with one of my chairs that I selected and with out missing a beat, he provided a remedy to ensure I was satisfied. He has done this quite a few times!!! I hate being "that" person but when I reach out to Kenneth with any issue, he answers promptly to ensure I'm taken care of. Kenneth is leading the charge when it comes to how you treat customers.

HIGHLY RECOMMEND shopping here!!! HIGHLY RECOMMEND Kenneth!!!!

Helpful, friendly staff

Koala Malagon opted not to leave a text review of Four Hands Home

SUB PAR CUSTOMER SERVICE AND SUPPLY CHAIN MANAGEMNET
Placed an order for dining table, chairs, and outdoor dining table in April 2021 and informed us they would get back to us about delivery dates. A month goes by and we hear nothing from our sales rep so I decide to email him about an update. After several days of no response I decide to call and check in. To our surprise, 6 of 8 of the chairs were in stock, the other two would would not be in until late June, dining table mid July and they didn't have an ETA on the outdoor dining table. But of course, no one had called us to let us know. I informed them to hold the chairs until our dining table came in mid July and they said ok. One month post 1st conversation, they inform us that the 6 chairs that were already in stock were no longer in stock and next shipment wasn't until mid September! THEY SOLD OUR CHAIRS TO SOMEONE ELSE. Apparently the first rep failed to tell us that all furniture had to be removed within 7 days of arrival. Please read the other reviews on their customer service. They're not just one offs.

Re: SUB PAR CUSTOMER SERVICE ... Four Hands Home replied on Tuesday, June 29th 2021

Dear Denise, Thank you for taking the time to write a review. We appreciate your feedback and are sorry to hear about your negative experience. We sincerely apologize if our pick-up and warehouse policies added to your frustration. We've shared this review internally and will look at how we communicate these policies moving forward. We've checked in with our retail team and are glad to hear that you are working directly with them to find a resolution. Thank you again for your feedback.