Folio West Apartments

1. Overcharge TRIPLE water bill (about 100 dollar /per month/person) for almost a year! Until you found and reported the issues a lot of times, which caused by their water meter read after investigation. And they won't admit it until I called the service to clarify and refund about 20 dollar. I have no idea why should I spend so long time to get 20 bucks. Ridiculous.
2. Lots of stain on the lobby carpet. Also hallway smell weird.
3. Broken facilities never be repaired, unlockable doors, cold hot tub, broken dialing systems etc.
4. Unit is totally not ready when moving in. Dirty floor with a lot of cement dust and footprint. A lot of yellow stains on the doors and shelves.
5. No enough visitor parking.
If you have questions, NO WAY to solve it. All staffs said they would like to help, but everyone pass the buck by all kinds of reasons. If you want to watch a drama, then choose them, you won't regret.

Re: 1.?Overcharge?TRIPLE?wate ... Folio West Apartments replied on Wednesday, December 22nd 2021

Hi, Grace. We are truly disappointed to hear this has been your experience with previous management. We recently took over the community and our new team would be happy to assist and address these concerns. Our Community Manager has read your feedback and will be reaching out to you shortly to discuss this further. We want all our residents to feel welcome to reach out to us whenever they need assistance and are always happy to help.

My first year at FW, my apt was near the front office; as a result, the area was always cleaned daily by staff. I made the mistake by living by the pool, it was a beautiful view but I could not rest well on the weekends due to the noise. My 2nd year, I moved away from the pool and to my surprise the apt was infested with silver fish. After numerous request, the staff stopped by once to spray. I spent over $500 on plastic containers to store items to prevent so many of them from crawling on my clothes and items. My apt was laced with powered chemicals to help decrease the number of bugs I saw daily. I'd come home from work, kill about 10 of them, sweep up about 10 before I settled in. When I'd awake in the morning, there were always one on my bedroom ceiling, in the bathroom and closet. A few times they were in my bed and one crawled on me. Of course the office staff didn't do a thing, nor did I receive my deposit when I left. They told me I would only get $30 back and I still have not received it. Many restless days and nights due to the infestation. No apology nothing…from the staff.

Move in process was terrible. They extended our move in date for us which was nice at first, but that also meant that they had more time to clean up the place prior to us moving. With that being said, our entire shower was filthy. There were old stains from previous owner and hair everywhere! Floor was still dirty in our living room, there were scratches and water marks all over the wall. Our dryer was broken. They would come in when we were home to "fix our concerns", but when we came back, nothing was fixed. They said they would have it done by the end of the week. Why are we waiting a week for things to get done when we just moved in? It should've been done already. On top of that, one of the maintenance guys was rude. I have a dog, and when walking out my apartment he said "be careful with that dog". She didn't even come up to him, didn't bark at him, didn't even acknowledge him. She was on leash and everything. I understand some people don't like dogs and are scared of them, which is fine. But she was walking along the wall with me in between him and my dog. You are working. Be professional. You see small dogs around here off leash, barking at people all the time and see no complaints, but you feel the need to be rude to a bigger trained dog? I should not have to deal with that from a staff member in a place that's suppose to be dog friendly! Overall, it's been a terrible experience. I've lived in many apartments, and this is the first that I would never recommend.

Re: Move in process was terri ... Folio West Apartments replied on Tuesday, November 9th 2021

We're sorry to see this review, Nhi. Please be assured that we're committed to addressing all issues raised by our residents. Your comfort and satisfaction are very important to us. Kindly reach out to us at 713-322-8731 or [email protected] so that we may provide you with the best assistance possible. Thank you.

I just renewed my lease and moved into another apartment within the building. I love living here. I love the amenities and I feel safe. I have the pleasure of working with Meisha. She is VERY thorough and when I didn't understand something she made sure she explains in a way that I get it. I'd recommend anyone moving here. I gave 4 stars only because my 2nd apartment was not as clean as I would have liked it. But the good outweighs that small incident. This whole stripe has restaurants, shopping and not far from the galleria. So yeah I love it here.

Re: I just renewed my lease a ... Folio West Apartments replied on Tuesday, October 19th 2021

Hi Colette, Thank you for your 4-star rating of Folio West! We are happy that your overall experience here has been a positive one. The fact that you just renewed your lease speaks volumes. We always appreciate hearing when team members, like Meisha, have been helpful and attentive to your needs. Thank you for your residency!

Once we moved out we paid our last bill. After that they went back and added fees to the portal. We had already moved out so why would we go back in and check the portal. They never emailed or called regarding the fees. And then they decided to send the very small fee which could have been easily paid, to collections. They were provided a forwarding address as well. There is no reason that we should not have been contacted regarding this fee. Not to mention, the apartment complex started to go down hill. They would never fix any of the doors, so strangers could easily get into the complex if they wanted to. Very disappointed and upset that no one had enough common sense to call, email or send a letter.

Re: Once we moved out we paid ... Folio West Apartments replied on Monday, October 18th 2021

We appreciate your review. At Folio West, we aim for complete transparency when it comes to any and all charges and fees. We apologize if there was a misunderstanding regarding a fee that was charged upon your departure. Please contact us directly at 713-322-8731 or [email protected] so we can discuss these fees with you further. Thank you.

It was handled super fast. I'm really impressed.

Re: It was handled super fast ... Folio West Apartments replied on Thursday, February 25th 2021

Thanks so much! We're delighted that our maintenance team has exceeded your expectations. We appreciate your residency at Folio West.

Recently moved in to the Folio and the move-in process was smooth with Meisha! She was very helpful and attentive throughout the entire application to move in process! I am only giving 4 stars because the apartment was not as clean as I hoped it would be. There was a huge spider in my bathroom sink; not something I like to see when early in the day. And the shower had hair all over the walls. The fan in my bedroom makes an annoying loud noise when turned on (does not stop no matter the speed). I can barely stand to use it, although it does have a beautiful finish. All in all a beautiful apartment and besides those minor "issues" I am happy with my move.

Re: Recently moved in to the ... Folio West Apartments replied on Wednesday, September 22nd 2021

Welcome and thank you for your four-star rating of Folio West! We always appreciate hearting when team members, like Melissa, have been helpful and attentive. We're sorry that you had these maintenance issues but are pleased they were resolved. Thank you for choosing to make your home in our community!

Although a beautiful property to tour, not the property for me. I wanted to leave this review though to commend the leasing consultant Courtney R. for the great customer service and knowledge she showed about the property. I had a tour scheduled and there was a walk in who toured with me at the same time. Courtney showed great composure and patience the entire time and "rolled with the punches" definitely a great employee and deserves her recognition!!

Re: Although a beautiful prop ... Folio West Apartments replied on Monday, August 16th 2021

Hi there, Rachel. Thanks for letting us know that you enjoyed your tour. It's wonderful that Courtney demonstrated exemplary customer service. We're sorry to hear that our property wasn't for you. Best of luck in your home search.

Meisha toured my client and took care of my client! She was amazing!

Re: Meisha toured my client a ... Folio West Apartments replied on Wednesday, July 28th 2021

Hello, Thank you for letting us know your client enjoyed their tour with Meisha! Please reach out to us at 713-322-8731 or [email protected] if your client has any additional questions about making Folio West their new home.

Great staff. Very nice apartments!

Re: Great staff. Very nice ap ... Folio West Apartments replied on Saturday, July 24th 2021

Thank you! We're so glad to hear that you are enjoying your time at Folio West, and appreciate you taking the time to share your experience. Please let us know if you need anything during your residency.