Florin Gray

On March 21, I contacted the law firm of Florin Gray Bouzas Owens for a consultation after being referred by another attorney. The final product was a thin, poorly thought out form letter that represented a "consultation" that was signed by Gregory A. Owens, Esq.

I called and the receptionist put me through to a paralegal. She asked me questions in a highly scripted manner. There were long pauses between questions where I had to allow her time to type, so while the conversation took 19 minutes, much of it was silence on my part. I could hear background conversation and the sound of keyboard typing. It felt like a call center experience rather than a quality consultation.

I explained to her in as much detail as I could about my complaint, the background of it, and where we were in the process. She answered that an attorney "may or may not get back to you".

It was a thoroughly insufficient and unsatisfying interaction. I do not feel that the conversation provided a chance to even offer a proper "Cliff's Notes" version, much less the evidence and documentation I had assembled.

After hearing nothing further from them, a thin form letter arrived in the mail several days later. It was dated March 22, the day after this conversation. It started with "Dear Ms. XXX". Never mind that I am a man, but it is indicative of the attention to detail and care built into the process of this firm and shown by this attorney. What follows is far worse.

"Below is a list of potential resources to assist you:"
-Equal Employment Opportunity Commission (Been doing that for months. Did you not listen to my answers to your questions about that?)
-United States Department of Labor (Yes...just call the toll free number and have fun navigating their phone menu. Good luck)
-National Employment Lawyers Association (What?)
-Your local bar association (Again...what?)

And of course, the obligatory "if you need assistance in the future, we hope you will consider our firm again."

This horrible letter was signed, "Gregory A. Owens, Esquire"

He did not bother taking my call. Instead, he just ordered his assistant to send out a form letter rejecting the case. I can only presume he did so after a cursory glance through the notes that resulted from my thoroughly insufficient conversation with the paralegal.

It is OK to not take a case. It is OK to screen potential clients. I had spoken to six law firms and every single one had personally given me the courtesy of a quality consultation from an attorney either by phone or in person. A couple of them took less time than the 19 minutes I spent talking to the paralegal.

Had Mr. Owens done so, I would likely be writing an entirely different review. Instead this firm developed this terrible process, presumably to avoid the partners having to "waste time" talking to potential clients.

In that same spirit, I offer you the benefit of my bad experience with Mr. Owens and this firm. For a quality consultation to hire a lawyer, call elsewhere so that you will not have to "waste time".

Mr. Owens did follow up with an e-mail to me apologizing for the letter and the bad experience with his firm. But nothing else changed. He showed zero interest in my problem or why I contacted his firm.

Avvo removed my previous review because it did "not meet our community guidelines". So I have written another one. Perhaps this one will be "sustained".

Nothing I have written is inaccurate. When you have a problem and want to hire an attorney, it is not unreasonable to expect a conversation with...an attorney.

Mr. Owens insulated himself behind gatekeepers and a paralegal. He signed a bad form letter and followed up with an e-mail that apologized for the bad letter. Then he had Avvo remove my review. In all that time, he did everything except what you need an attorney to do when you are looking for help.

Answer the phone and help.

I reiterate my previous one-star review.

The entire team, top to bottom, genuinely care and will work tirelessly to resolve the issue at hand. Remain in contact with you throughout the entire process. I couldn’t be more satisfied, in complete honesty, I hope I don’t have to use the services again.....but if I have to, I will be nothing but confident!

William Ward opted not to leave a text review of Florin Gray

Miguel has been very attentive and helpful. The entire experience was easy, quick, and professional. Thank you.

I cannot express the extent of my admiration and gratitude for Mr. Florin’s ethics, empathy, and professionalism. Mr. Florin took my case when I believed no one would help me because of my special circumstances. Mr. Florin’s response to this was: “Someone has to help you.” Mr. Florin heard my facts and helped me with my employment issue. He kept his promise that he would see the case through. Mr. Florin reminds me of the old school attorneys that became attorneys to help those without a voice against injustice. This may seem cliché or a mythical creature among attorneys nowadays but Mr. Florin is the real deal. I must not forget to thank Debbie for her kindness and diligence in connecting me with Mr. Florin. Thank you all for your compassion and the swift resolution of my case.

Hunter Higdon, Miguel Bouzas, and all the attorneys and staff at Florin Gray Bouzas Owens were amazing. I had a car accident, and they treated me so nicely and helped me get a great result. I highly recommend anyone who is in a car wreck to call them. They will go above and beyond for you.

Went to this law office for my son from the moment I walked through the door they made me feel like family. They have your back and not afraid to fight for you.
Thank you to Miguel and Debbie

We have co-counseled with Attorney Owens on a few matters and were very pleased with his level of professionalism, knowledge of the law, experience, and compassion with our clients. We have no hesitation referring employment matters to Mr. Owens.

5 star attorneys all the way. Highly experienced and very professional group of people.

Chris Gray has been my attorney and friend for 17 yrs. and is extremely capable and devoted. He has always had my utmost confidence.