Federal Companies Champaign IL Movers

Mary ?? Walker opted not to leave a text review of Federal Companies Champaign IL Movers

Estimator Kyle Dietz was extremely friendly, professional, informative &
thorough -- a good experience. Staff we spoke with on the phone were helpful as well.

Re: Estimator Kyle Dietz was ... Federal Companies Champaign IL Movers replied on Wednesday, December 8th 2021

Thanks Gerry, we'll be sure to share with our team!

Hired this company to pack and move my 90 year old Mom, very professional, courteous and attentive to her concerns. We would hire these guys again in a heartbeat. I don't remember everyone's name that was involved, but it all started with Kyle Dietz.

Re: Hired this company to pac ... Federal Companies Champaign IL Movers replied on Monday, December 6th 2021

Thanks John, we hope your mother is enjoying her new home. Thanks for trusting us with her move

My husband and I recently moved out of state. We have nothing but rave reviews for the people we came in contact with from the initial estimate, contacting the office getting help answering questions, to the packers, and finally movers. All were prompt, courteous, friendly, and knowledgeable. This was our 30th move and the only time where the amount we paid was the estimate given.
You can't go wrong with this team of movers!
Scott and Jeri Roberts

Re: My husband and I recently ... Federal Companies Champaign IL Movers replied on Thursday, December 2nd 2021

Thanks for taking the time to write Jeri! Our team enjoyed working with you - we will be sure to share your feedback with them. Enjoy your new home!

They gave us a binding estimate for a long-distance move after coming out twice to see everything we were bringing. By their own manual, that means they will deliver all of our goods regardless of weight. After loading everything and bringing it to their warehouse, they said they would need $3,500 more to deliver. When we did not immediately succumb and argued the point, they then moved back the delivery window significantly. They originally had also promised us in addition $100 for every day it was late. We didn't get our stuff for three weeks after that window closed, and only after we found another company to load it from their warehouse. They have also not paid us for the delay.

Re: They gave us a binding es ... Federal Companies Champaign IL Movers replied on Monday, September 27th 2021

Ben, We were contracted to move 14109 lbs and 335 items. At loading, the inventories indicate 545 items. We incurred more than $4000 in costs with your move that we waived and gave you three options: 1. We return the items to your home, at no cost to you 2. You or your agent pick the items up at our warehouse, at no cost to you 3. You hire another mover to pick the items up, at no cost to you We understand you chose option number 3, and hired another mover to relocate your household.

They have serious quality and professionalism issues at several levels of this process. I love my new location and home and we are really happy here. But, Federal Allied has quite literally been incompetent at every step of the way, from planning, estimating weights (they were off by thousands of lbs and STILL didn't take everything - I had 2 uhauls, 1 truck load, 1 car load left to get rid of after), setting dates, keeping dates, communicating, not dropping fragile loads, trying to overcharge for work that was already estimated, my wife unloading the van because Federal Allied couldn't estimate the required work, the list just goes on... The only process that has been competent is Federal Allied collecting money. I also tipped the movers not insignificantly for their work that day. I regret sharing that tip with the driver/organizer at this point. I would not recommend them for anyone.

Re: They have serious quality ... Federal Companies Champaign IL Movers replied on Friday, September 3rd 2021

Michael, thanks for taking the time to write a review. We see that our Peoria office assisted with your move. We've shared your feedback with them and have asked them to reach out to you. We know that moving is stressful and apologize for any added stress we caused.

I had a great experience working with Federal Companies. They were friendly, responsible and very dedicated toward moving my packages. The whole process was smooth from beginning till the end, and I will definitely work with them again.

I will definitely recommend them to my family and friends who are looking for a professional moving company.

Re: I had a great experience ... Federal Companies Champaign IL Movers replied on Tuesday, April 27th 2021

Arno, thanks for trusting us with your long distance move. Enjoy your new home!

nalin patel opted not to leave a text review of Federal Companies Champaign IL Movers

dryan4783 opted not to leave a text review of Federal Companies Champaign IL Movers

We used them to move to Indiana. There was some confusion on the quote with Kyle about how much we were packing vs the company. During the day of the move, we had to "re-quote" or schedule a different day. Obviously, not an option. I was told by a few of the employee that the GM James, doesn't speak to upset customers, but he wouldn't split the $500 difference. It was disappointing how they handled the issue. The guys that did the actual packing and unpacking were great. Can't say enough good things about them. Very hard working and professional. Management is lacking...

Re: We used them to move to I ... Federal Companies Champaign IL Movers replied on Saturday, September 19th 2020

Zach, thanks for taking the time to leave a review - we will review with our entire team to improve in the future.