Family Dentistry - Drs. Timothy Weber and Michael Otto

I am absolutely disgusted with the poor care and treatment I have received today.
I have been in horrific pain for the LAST TWO WEEKS with an abscessed tooth, I have seen two separate doctors for treatment of the abscess and called your office and explained exactly what was going on and made an emergency appt for 7am today FOR AN EXTRACTION. I travel with work for a month at a time and it's VERY DIFFICULT for me to make quick appt adjustments and your office is aware of that.
I drive FROM TEXAS asking for emergency time off from work to get this taken care of.
Once I get to your office I'm told it's not in the treatment plan and the appt wasn't even booked with the doctor that does the extractions!
And then Dr Otto has the GALL to tell me "I can try to remove it but I may not be able to get it all." Boy oh boy that REALLY makes me trust the care I'm getting from you people! The FLIPPANCY and literal lack of empathy is disgusting.
How about when you make an appt for an EMERGENCY EXTRACTION you actually do it for the Doctor that does the extractions!
You have WAISTED MY TIME, YOU HAVE COST ME MONEY BY TAKING THIS TIME OFF AND FOR WHAT?
NOTHING!
Lastly I have PPO Dental insurance that you do not accept nonetheless I really enjoyed your office and the people in it and paid OUT OF MY POCKET (A COUPLE THOUSAND DOLLARS ALREADY. ) I am not wealthy it took a lot of saving and planning in order to even afford your services but I thought I had found my perfect dentist.
WELL APPARENTLY I DIDN'T.
You should all be ashamed for how I was treated this morning. Now I get to deal with this tooth for another month until I can get time off and find another dentist. I have a heart condition this is a serious matter and should have been handled as so.
People like you are the reason people like me don't keep up with their dental care, such horrific experiences don't exactly make me want to continue visiting dentist.

SHAME ON YOU!

A former patient,
Wendy Wilfong

Go elsewhere I am absolutely disgusted with the poor care and treatment I have received today.
I have been in horrific pain for the LAST TWO WEEKS with an abscessed tooth, I have seen two separate doctors for treatment of the abscess and called your office and explained exactly what was going on and made an emergency appt for 7am today FOR AN EXTRACTION.
I drive FROM TEXAS asking for emergency time off from work to get this taken care of.
Once I get to your office I'm told it's not in the treatment plan and the appt wasn't even booked with the doctor that does the extractions!
And then Dr Otto has the GALL to tell me "I can try to remove it but I may not be able to get it all." Boy oh boy that REALLY makes me trust the care I'm getting from you people! The FLIPPANCY and literal lack of empathy is disgusting.
How about when you make an appt for an EMERGENCY EXTRACTION you actually do it for the Doctor that does the extractions!
You have WAISTED MY TIME, YOU HAVE COST ME MONEY BY TAKI

Hi I am a new patient at family dentistry I would like thank Dr otto and the staff they are amazing very one on one caring and understanding to one's needs and informed to care and price and care for a new person I would like to say contact family dentistry for a great dental visit

The staff are very friendly and professional.

They are always friendly, and very thorough with their exams, cleaning, and any necessary procedures. Dr. Weber is always top-notch.

Cindy Dirks opted not to leave a text review of Family Dentistry - Drs. Timothy Weber and Michael Otto

They are great with kids!

Very good dentist office.

Family Dentistry's has a comfortable and soothing atmosphere. They have a staff (all personnel) that is very knowledgeable, understanding, professional, explaining what is being done and why (in language that I can understand without having an CPA, Doctorate, or PHD), the ladies up front/check-in and out; very cordial, patient,
take the time to explain even though I could see they were very busy. The hygenist (is that right?) very knowledgeable in her profession, explained verbally and sometimes physically the procedures, x-rays, why's, care and prevention, like I said earlier, in language I could understand and remember. Well Done! I forgot, the Doctor was excellent, so smooth and comforting that they make it seem a walk in the park.

Karl Nedved opted not to leave a text review of Family Dentistry - Drs. Timothy Weber and Michael Otto