Falvey's Motors, Inc

WARNING TO ALL! Make sure when purchasing a used or new vehicle. All the manuals for that vehicle are there, and check all the fluids. Make sure they're all topped off. I had recently brought an SUV that came with no manuals for that vehicle. Which is important and crucial, but the scariest part and a life-threatening way. It came with no brake fluid at all. I was shocked, and you put my life and my son in danger. I will file a complain with Federal Trade Commission (FTC), State's Attorney General's Office, State's Department Of Commerce , Better Business Bureau (BBB) and The National Highway Traffic Safety Administration (NHTSA) for car safety issues and manufacturer recalls. It can be dangerous, and your brakes may not work properly. The fluid operates under high temperatures and high pressure, and without it, your car would not be able to stop when you push the brake pedal inside your vehicle. It will simply go to the floor without stopping, which will have catastrophic consequences. Thank you, Falvey's. I will order the manuals myself and go to O’Reilly Auto Parts first thing this morning to top off my brake fluid. Thank you, Jesus, for protecting me and my son. The devil is a liar. That my conscience told me to do further research and investigation. I forgive you all and hope the next customers get treated professionally, especially when it comes to safety. Number one priority!

From the moment I called about a car to finalizing the purchase at the inspection station in another state, everyone went above and beyond. At every other dealership I've visited, I felt passed between departments, creating a fragmented experience. Here, the experience was completely different. Everyone was involved from start to finish, whether checking in at our desk, tackling paperwork as a team, or simply chatting. Although I was unfamiliar with the contracts, Nic and Mario patiently answered all my questions and never pressured me, even though we stayed past closing. Learning I relied on Uber for work, they went out of their way to provide a dealer plate and spent over an hour speaking with my insurance company so I could drive the car home that night.

The car has been fantastic over the past few months of ownership with zero issues, and the price was the lowest in the area, even with the extra features it came with. Since the purchase, Nic has contacted me several times to ensure my satisfaction and address any remaining details, maintaining the same professionalism he demonstrated from our initial contact.

Dealerships often have a poor reputation for customer service. Having experienced shady tactics myself, I know the lasting impact of being misled. Falvey's is a dealership that genuinely cares about your experience from the moment you pick up the phone, and that commitment appears to be ongoing.

Found my dream car for the best price all thanks to the falvey’s crew! they were all very helpful and welcoming, especially my salesperson George who was an absolute delight. Thanks again for helping me find my dream car!

Disappointed with purchasing a used car from Falveys. The backup camera wasn't working during our test drive and we were promised that it would be fixed before purchasing the vehicle. When we went to pickup the vehicle, it was working, and we were promised that it had been fixed by the mechanics, however it stopped working consistently the day after we got it home. I contacted them to ask if they would honor their promise to fix the camera, and was told that they don't fix anything on vehicles that isn't strictly safety related, and that they didn't have the ability to even fix it. I'm not sure why we were promised that it would be fixed, but they refused to take responsibility for the issue. Falveys unfortunately lives up to the standard of shady used car dealers, would not recommend, and will not be supporting them in the future.

Gentlemen was awesome

This dealership service department is horrible. If you couldn't tell by the service asked the service manager who told me his name was Mario at first and when I asked again at the end he said his name was Richard Falvey. Is that where you want to take your vehicle to, I wouldn't.

Will not do warranty work on a faulty part and try to make you pay for it yourself . blaming you or the false this will be the last vehicle I ever buy from the dealership

I had a great experience shopping at Falvey's. No pressure sales, vehicle was priced competitively, and they took care of nearly all the paperwork, just had to sign. Would definitely buy my next vehicle there. Ask for John!

T.J. Falvey is doing a Great Service to his family’s name
By Continuing to run a Successful family business that I believe If I’m not mistaken has been in business for More than 80 years….
His honesty and transparency is second to none in the Automobile business.

As an owner of a local family business for almost 50 years .
It makes me very happy to see a young man like T.J.
Excelling in bringing superior customer service and the Best possible pricing To his customers.

We just today purchased our 9th automobile in the last 15 years from Falveys of Norwich …….
My wife was exceptionally impressed with the entire staffs attention to her needs and her satisfaction with her purchase,
the staff is highly trained, very personable, very outgoing and above all customer goal oriented,
they went above and beyond in every aspect of the sale , And the nice part is that TJ is involved as an owner Overseeing the entire process .

He has put together a GREAT TEAM !
And maintains a Great dealership.

I look forward to many more years Of doing business with TJ.

NIK
SUPREME PIZZA ????

Had a great experience purchasing a vehicle! Friendly, communicative, and so helpful. George, Mario, and Charley are wonderful people! No pressuring from anyone which I really appreciate.