eReplacementparts

Not much good to say about this seller. It's been 16 days since ordering and still no shipment confirmation. Emailed them 3 days ago for a status and no reply. My advice, just order from somewhere else and save yourself the headache.

Ordered a part for a fishing reel and it showed up and works just fine it took a little while to get here but I'm sure that's due to me opting for the cheapest shipping possible because I didn't need it right away, will definitely be doing more business with them.

So I ordered a part to fix my espresso machine. Anyways the part arrives and I put the machine back together. This a a completely assembled part very easy plug and play, 2 major o-rings were missing on part. I paid 50 dollars for a incomplete part, had to go to home depot and grab orings, ereplacement parts be better.

Awesome place love the help. Best be on your toes. It's not called FIX same address. To be honest use Google maps if you go about it the way I did you will get los

I purchased a part from this company and received it in the mail broken. I contacted customer support and they said they would issue a refund but they would not send a replacement unless I placed a new order at the new updated price. The new price was almost double what I originally paid. That's a poor way to do business. I will not be shopping here again.

I own a small engine repair shop and I am a very frequent customer. This company has always been a great company to do business with. The staff are always very friendly and helpful, and I am always greeted with a smile every time I come through the door. Prices are very fair, and they always have a great stock of supplies and most always have everything I need. Thank you for your excellent service!

The ability to find parts for anything is great, however, their support team is horrible.

I had an order that was backordered for almost 2 months because of 1 part not being ready. I requested via their email support system to ship everything but the one part that was backordered (which is an option from their support system).

More than 4 weeks later I did not receive anything, not an email confirmation or a shipment. I called in and described what was going on and I was told "oh we've heard people say that emails aren't being answered", to which I asked, "what is the plan to get that resolved?". I was told "it's not my department, it's with the email team".

Essentially a "not my problem" response. Fantastic...

And due to this, it'll be the last time I ever order from them. I wouldn't want to inconvenience them in any way.

Re: The ability to find parts ... eReplacementparts replied on Tuesday, November 15th 2022

Thank you for providing your feedback and letting us know about this issue, Brandon. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (877)-346-4814 and we'd be happy to help you out. Cheers, eReplacementParts.com

I ordered parts for my dryer a month ago. The part I needed works great, however I ordered an additional part I do not need. They state that the return needs to be done within 45 days from the order date. That day is approaching and I can not get hold of anyone on their phone line, 3x I opted for a "save your place in line and call back". It's been 4 days and no call back. I received an email telling me to use the Self Service on the website but that does not work, says to call customer service. I hope they contact me before the 45 days and I can change my rating. The order process was quick and the part was no problem.

Re: I ordered parts for my dr ... eReplacementparts replied on Friday, November 4th 2022

Hi Kevin, thank you for letting us know about this issue and we’re sorry you’ve been having trouble getting through. Please get in touch with us at (877)-346-4814 to be connected directly with a customer service agent. We’re also reviewing the callback situation to determined what might have happened and to resolve any issues. Thank you for your patience, eReplacementParts.com

Terrible place

Great place smart people to work with