Company Logo

Ena's Gift & Party Supply, Inc.

Verified by BOTW
Contact
Company Logo

About Ena's Gift & Party Supply, Inc.

Welcome to Ena's Gift & Party Supply. We are a family owned business dedicated in offering to our customers the best quality product for the lowest price possible. Founded on June 2002 we have been striving in gaining your loyalty by providing the best service to our current customers as well as our new ones. Our goal is to continue growing in the Atlanta market by expanding our presence in the Gwinnett County and its surroundings. Thank you for your business.

Location & Directions for Ena's Gift & Party Supply, Inc.

list-map
535 Indian Trail Lilburn Rd Nw, Lilburn, GA 30047
Get Directions

Services Ena's Gift & Party Supply, Inc. Offers

Gwinnett Party Supply.

2.5 Out of 5.0

Reviews For Ena's Gift & Party Supply, Inc.

Reviews for this business have been aggregated from multiple sources.

Based on 4 Reviews

Add Review
Jesenia Celis
Jesenia Celis Tuesday, December 7th 2010
I'm not one to ever leave any sort of review (good, bad or fair) and I do not want this to come off as vindictive but what just happened has amazed me.I called in after much consideration about either renting a helium tank or having Ena's fill them in hopes that I could just save time instead of money ($89.99+deposit (helium tank) or &XX.00 for 1500 balloons),keep in mind I’ve been here before for purchases or rental, so I’ve always had a good experience with them (they are very nice people. As of today and just now I am still making head and tails of it. I dialed and being that I had the phone call on speaker when Mr. Edgar answered I went to pick up the receiver and (as I usually do- my mistake) I didn't get a good hold of the receiver and the call got hung up. My 1st thought was (as always-I need to learn this lesson) OMG I have to apologize to this man/person as soon as they answer. I dial RIGHT BACK and I get a "Why the heck do you keep hanging up?" (my eyes wide open). I think this has got to be their son (I know this-I've seen their son and heard him say Mom or Dad-This is a 2 Person Family Business (Husband and Wife) but before I could apologize I recognize the Dads voice and do not ask for him but proceed to actually say "What??- “I’m sorry I just called and was getting ready to explain” He just took it as cool and calm and said “Well I’m just tired of this Co./number calling and hanging up so that is why I answered the way I did and I’m sorry but that’s the way it is” my reply “This is not the way you answer no matter how many times you get called and hung up on , you do not know who it may be.” He “Well what can I do?? I’m tired and I apologized”.. I told him my business and purchase 2 piñatas” and that I no longer wanted anything with his business, what can we do to cancel business transaction?” He “You can cancel” – “Oh I have already paid” –He “well come in for a refund” “I have apologized and if you do not want my business that is fine I have apologized and there is nothing I can do” Thank you very much” (non-chalantly - this is where I get upset) NON CHALANTLY..How can a business man like himself be in business since 2002 and think such a rinky dink apology is going to do him any good… Can I get a sincere apology, I do not want anything for free nor discounted (I know how it is to have your own business- no business no money- discounts less money less profit) so please do not say or think I want a discount or Free anything – ALL I wanted was a sincere apology, not a cool and non caring attitude.. True you apologized but you were like “to hell with you and your money” Listen I liked (and still do) the place but with that type of attitude..I have been turned off and want him to learn how to keep an offended customer happy, make me fee like you really regret having been so rude on the phone. This may not mean anything to him but as a Customer Service employee that I have been – My training was always to sincerely say “I’m sorry how can I make this better” - That’s ALL I want (I promise!!) ,and I would’ve still asked how much is it to inflate and deliver my 1500 balloons for Sat. Dec. 11th., but now ALL I want is my money back and to never look back, yet give my business to your competition.
Report
Jesenia Celis
Jesenia Celis Tuesday, December 7th 2010
I'm not one to ever leave any sort of review (good, bad or fair) and I do not want this to come off as vindictive but what just happened has amazed me.I called in after much consideration about either renting a helium tank or having Ena's fill them in hopes that I could just save time instead of money ($89.99+deposit (helium tank) or &XX.00 for 1500 balloons),keep in mind I’ve been here before for purchases or rental, so I’ve always had a good experience with them (they are very nice people. As of today and just now I am still making head and tails of it. I dialed and being that I had the phone call on speaker when Mr. Edgar answered I went to pick up the receiver and (as I usually do- my mistake) I didn't get a good hold of the receiver and the call got hung up. My 1st thought was (as always-I need to learn this lesson) OMG I have to apologize to this man/person as soon as they answer. I dial RIGHT BACK and I get a "Why the heck do you keep hanging up?" (my eyes wide open). I think this has got to be their son (I know this-I've seen their son and heard him say Mom or Dad-This is a 2 Person Family Business (Husband and Wife) but before I could apologize I recognize the Dads voice and do not ask for him but proceed to actually say "What??- “I’m sorry I just called and was getting ready to explain” He just took it as cool and calm and said “Well I’m just tired of this Co./number calling and hanging up so that is why I answered the way I did and I’m sorry but that’s the way it is” my reply “This is not the way you answer no matter how many times you get called and hung up on , you do not know who it may be.” He “Well what can I do?? I’m tired and I apologized”.. I told him my business and purchase 2 piñatas” and that I no longer wanted anything with his business, what can we do to cancel business transaction?” He “You can cancel” – “Oh I have already paid” –He “well come in for a refund” “I have apologized and if you do not want my business that is fine I have apologized and there is nothing I can do” Thank you very much” (non-chalantly - this is where I get upset) NON CHALANTLY..How can a business man like himself be in business since 2002 and think such a rinky dink apology is going to do him any good… Can I get a sincere apology, I do not want anything for free nor discounted (I know how it is to have your own business- no business no money- discounts less money less profit) so please do not say or think I want a discount or Free anything – ALL I wanted was a sincere apology, not a cool and non caring attitude.. True you apologized but you were like “to hell with you and your money” Listen I liked (and still do) the place but with that type of attitude..I have been turned off and want him to learn how to keep an offended customer happy, make me fee like you really regret having been so rude on the phone. This may not mean anything to him but as a Customer Service employee that I have been – My training was always to sincerely say “I’m sorry how can I make this better” - That’s ALL I want (I promise!!) ,and I would’ve still asked how much is it to inflate and deliver my 1500 balloons for Sat. Dec. 11th., but now ALL I want is my money back and to never look back, yet give my business to your competition.
Report
Betzi Garcia
Betzi Garcia Saturday, March 13th 2010
This party store is excellent. Hallmark forks & spoons for only$1.09. Table covers for only $1.09. Service & prices are excellent. One stop little store. They rent bouncers, helium tanks, tables, chairs, even D.J. lights. Forget party city. Come to this little store and you will find out why I'm saying what I'm saying.
Report
Betzi Garcia
Betzi Garcia Saturday, March 13th 2010
This party store is excellent. Hallmark forks & spoons for only$1.09. Table covers for only $1.09. Service & prices are excellent. One stop little store. They rent bouncers, helium tanks, tables, chairs, even D.J. lights. Forget party city. Come to this little store and you will find out why I'm saying what I'm saying.
Report
Rate us and Write a Review