easyDNA UK

I ordered the DNA test kit online. I found the info on the website useful and comprehensive. The test kit arrived within the timescales stated. The results came back a week earlier than stated. I would recommend.

Re: I ordered the DNA test ki ... easyDNA UK replied on Tuesday, September 7th 2021

Thank you for your great review! It will be certainly shared with the rest of the team to motivate them further to continue providing the best service possible to our clients.

I recently received the results of my cat's CatCheck (Feline) Genetic Disease Test and I couldn't have been happier! The test and results were extremely detailed and the normal results really put my mind at ease, as he's an older cat who came to us last year, and so we don't know his history at all. It was also really interesting to find out things like his blood group, colouring expression etc. The results were delivered on time and the purchase system and sample collection were super simple. Would highly recommend!

Re: I recently received the r ... easyDNA UK replied on Sunday, August 8th 2021

Dear Pam. Thank you for the great review and we are glad that our CatCheck test has provided you with more insights into your cat's health. Your positive comments will be passed on to the team!

My first animal allergy kit arrived incomplete so I had to ask for another test.

The website states that you'll receive your results within 3 weeks. I relied on this information and it was one of the reasons I chose Easy DNA for my animal allergy test.

More than 3 weeks have passed and I still don't have my results. When I complained, they just said that in their 12 year history they've never been late with results (although there are other complaints online about the same thing) and that the timeframes are illustrative only. Their terms on the other hand state that they will endeavour to meet timeframes for delivery of results. Very disappointed as I've wanted the allergy results asap and the company have not given any justification for the delay and are unwilling to commit to any date of giving the results.

Contrary to their response, my sample reached them on 13 April, they only tested it and responded on 9 May, which is over 3 weeks.

Re: My first animal allergy k ... easyDNA UK replied on Monday, May 10th 2021

Dear Parmis, we are sorry that your experience with our company has not been to your satisfaction. We do however, want to clarify that your samples were received at the laboratory on the 16 April (Friday) but as they did not make the cut-off time testing commenced the following Monday. Your results were made available to you on the 7 May (Friday) which is exactly three weeks from the commencement of testing. We do believe therefore that our results were delivered within our stated turnaround times. Whilst we would have liked to issue the results earlier at the moment due to a big increase in demand and strict Covid-19 related imposed restrictions our current delivery dates are closer to 3 weeks than our customary 2 weeks. The laboratory is working hard to mitigate the situation during these trying times. Once again we are sorry that we do not appear to have met your expectations but we can assure you that the team will continue working hard to deliver the best service possible in these trying times.

Absolutely fantastic company - very informative, understanding and supportive at all stages.
Having ordered a grandparent DNA test I found this company had the highest level of service and professionalism out o all the companies I spoke with and I highly recommend them to anyone ?

Re: Absolutely fantastic comp ... easyDNA UK replied on Monday, March 29th 2021

Thank you for your wonderful 5 star review which has been shared with the customer service team. Our team at EasyDNA is constantly striving to give our clients the best experience possible!

if you uncertain about what dog you have, this is a great way to find out the breed and other information about your little or big baby

Re: if you uncertain about wh ... easyDNA UK replied on Monday, March 15th 2021

Dear Simon, thank you for the five-star review! We are glad you found our dog breed DNA test to your satisfaction.

Made me the happiest man alive. Even though I had a few delays. I have found out I am a father to a beautiful little girl for the first time. Thank you easydna!

Re: Made me the happiest man ... easyDNA UK replied on Thursday, February 25th 2021

Dear Jordan. We are very happy to have assisted with such a delicate situation. Congratulations on becoming a father!

Test arrived within the time they advised, and was easy enough to use. After I returned the dna sample they emailed me to let me know that it had been sent to the lab, and that I should check for updates online between 2 - 3 weeks, not including weekends, and Bank Holidays. I received the results just within the time scale, which considering we were in the middle of lockdown I thought was pretty amazing. Turns out my boy is intolerant to 18 items, 17 foods, and 1 environmental. The results have helped my dog a lot, as I have a guideline now where as before it was a guessing game.... the test was well worth the money

Re: Test arrived within the t ... easyDNA UK replied on Wednesday, February 24th 2021

Dear Nancy, thank you very much for your positive review which will be shared with the rest of the team. We are glad you have found our dog testing services useful and our overall service to your satisfaction!

EasyDNA is what it says, it is easy and straightforward. Results back within the working week and easy to understand. Highly recommended

Re: EasyDNA is what it says, ... easyDNA UK replied on Monday, December 28th 2020

Dear Client, thank you for the five-star review. As you mentioned, it is our goal at EasyDNA to make our customer's experience as 'easy' as possible.

Found EasyDNA on Google search and read the reviews which were very positive. Their website is easy to navigate and we decided on the grandparent test as the father was not available (refused). Once I had paid, the email with the link came through very quickly, was easy to fill in and the kits arrived the next day.
Simple process, easy to use and we sent them off recorded post. The results came back within about 10 days, which was quicker than anticipated. And in our favour which we knew anyway. We also ordered a printed copy for the grandparent which was sent directly to him.
Highly recommend this company, excellent service and would use again if needed.

Re: Found EasyDNA on Google s ... easyDNA UK replied on Friday, August 14th 2020

Thank you for the positive review. At EasyDNA it is our team's mission to give our customers the best service possible.

Very fast service from ordering the test to receiving the results!

Re: Very fast service from or ... easyDNA UK replied on Friday, August 7th 2020

Dear Kirsty, Thanks a lot for your feedback and for having chosen EasyDNA. We are only too glad to have been of help! Best regards, EasyDNA