From the easyDNA - Canada website:
EasyDNA Canada makes it easy and affordable to complete a DNA test. Highly accurate paternity test done in the privacy of your home. DNA testing results in 3
North America, easyDNA - Canada
Based on 111 Reviews
Add ReviewAfter 54 years of believing we were fraternal twins, we found out we were actually identical. Our results arrived sooner than they said and customer service was excellent in answering my question. So happy we went with Easy dna. Highly recommend this company.Report
Howard Heaven opted not to leave a text review of easyDNA - CanadaReport
Initial contact was good, but totally unacceptable turn around time to receive test results. Wish I had not purchased a follow up test now.Report
A++++Report
I paid the 50$ for overnight delivery of the tests but it took a week or more to get the tests delivered. They advertise that you will get your results for the food intolerance test in 3-5 days, I’m still waiting after over two weeks.Report
Very nice team! Discreet, fast and straight forward, the kit was easy to use and fast results.Report
Terrible procedures and customer service. They sent my child’s DNA to 3 labs and 2 countries without my knowledge. The legal paternity test was very complicated with signatures not being collected at the correct times.Report
I have edited my review from 1 star to 3, as customer service contacted me and was very capable and helpful after I had posted a low review. We received the results quickly after I was finally helped from customer service. I am still deducting 2 stars as no one told me the DNA would be going to Texas or multiple labs when I provided my signature, it was not in fine print either.
My suggestion if you are having issues is to forego calling (phone customer service is slow and unknowledgeable) and going to the office downtown (this did me no good either) and somehow get to a supervising representative.
EasyDNA truly lives up to its name! I cannot say enough positive things about my experience with this company. From the very beginning, their customer care team went above and beyond to assist me every step of the way.Report
The process itself was incredibly smooth and efficient. Clear instructions, making it effortless to navigate through each stage.
The accuracy and thoroughness of the testing exceeded my expectations. Thank you!
Merci à l'équipe clientèle pour leur suivi impeccable de mes échantillons. Même sans envoi en suivi de ma part, ils ont délivré des résultats plus rapidement que prévu. Une expérience très positive!Report
I called just to get some basic information about the test I wanted to have, whoever I spoke to had no idea how to answer any of my questions. I just don’t understand why you guys have someone answering the phone at medical Facility can can’t answer a basic medical questions? I also asked to speak to a manager and was told they’re unavailable. Honestly terrible customer service and I don’t even order my test and don’t think I will if can’t get a respectable answer to any of my concernsReport
Offers home DNA test packages that can be sent to be tested in the lab in Toronto.