Eagle Volvo

Worst car dealer experience ever! Because of this, I will not buy a Volvo! Walked into Eagle Volvo in Riverhead to check out a new XC60 SUV after looking at Audi, BMW and Lexus. I had never driven a Volvo so I wanted to give it a fair shot. Polite receptionist explained that cars inside the showroom were locked due to Covid (there was 1 Model XC60 inside, a white car). Walked outdoors to view the only other new XC60 available, a black car. One model was $54K, the other was $61K. After viewing both, I asked to schedule a test drive and was told I had to wait for salesperson. Finally, salesperson came and asked if I wanted to buy or lease. I said I wasn't sure yet. She told me we had to get the "numbers" settled before I could test drive the car. So I said "lease", and she asked "which one, the white one or the black one"...REALLY!! She explained NOTHING about the car features, differences between the 2 available vehicles, which were $7K apart in price, and she wants me to SETTLE THE NUMBERS without knowing a single thing about either car. NO salesmanship skills, no product knowledge communicated--just "do you want white or black?"...and a $7K differential...My daughter was also looking at the XC60. Neither of us will be doing that now. Cars may be in short supply, but we will find one somewhere else.

Re: Worst car dealer experien ... Eagle Volvo replied on Tuesday, September 21st 2021

Hi Linda. We are sorry to see that you left us a 1-star review. Your customer experience is very important to us and we're determined to turn your 1-star review into a 5-star review. Please contact Matt Marano, Internet Manager via phone at 631-500-0708 or via e-mail at [email protected] to discuss purchasing or leasing a Volvo XC60 further and we will certainly help you pick out the right vehicle. Thank you.

alex treyger opted not to leave a text review of Eagle Volvo

Only have experience with their service department, and they are the worst. So often they kept me in their waiting room for 3, 4, 5+ hours despite having scheduled appointments and my maintenence only being routine. They gouge you on the price any way they can and will take advantage of you if you don't know your car well.

Over $400 to replace the trunk struts that hold the hatch up! That's just one example, I have a whole folder of ridiculous repair costs from them. $400 for struts, when the parts cost $80 max and swapping them on takes all of 15 minutes. They wanted to charge me $3k to change all the cat converters when really, I just needed a small exhaust leak plugged and new oxygen sensors.

The eagle volvo dealership service experiences pushed me away from the volvo brand, although their vehicles being unreliable was already doing it for me.

Re: Only have experience with ... Eagle Volvo replied on Sunday, June 13th 2021

We are sorry to hear about your experience. Please email [email protected] if we can help rectify the issue. Thank you.

Had to get some maintenance done on our car and Codi at the front desk was great - he was professional, provided updates and accurate estimates for the work required, and made the whole process very seamless. They have chairs to bring outside to sit on while you wait which was a nice touch!

Re: Had to get some maintenan ... Eagle Volvo replied on Sunday, June 13th 2021

Thank you for the positive response.

I purchased a fully 2016 Volvo T6 XC90 Inscription on 3-5-2016. The salesman and sales mgr were excellent, however are no longer with this dealer. The servicing that i received was substandard at best. They did NOT have a service dept that could handle the new XC90. I was very patient and gave them too many benefits of the doubt. I switched to Smithtown Volvo and finally dealt with intelligence and knowledgeable service dept. I traded that car in for a 2020 Volvo T6 XC90 Inscription on on December 2019 and have bin waiting for my refunds for the contracts and extended warranties I had purchased from Eagle. I hand-delivered the paperwork to them, contacted them too many times and finally contacted Volvo Manufacturing's Customer Service to get involved. Today I received an email from customer service (after one month in their hands) which stated that "Eagle Auto-Mall Corporation who reported, they have no documentation or any requests for reimbursement of warranties on your previous vehicle" Which is an absolute LIE, as I have a list of names of Eagle associates that I had been speaking with who told me "They are working on it, it will take some time" it is 6 months and counting. Go to a different Dealer for a Volvo or a different manufacturer!

Re: I purchased a fully 2016 ... Eagle Volvo replied on Sunday, June 13th 2021

Thank you for the comment. We are sorry for being unable to help you.

If I could give zero stars I would. I had an appointment at the Riverhead Volvo with Matt and I arrived 10 min early and there were three sales agents available who were sitting and playing games and none came over to help. Then a person asked why we were sitting at the managers desk and said we had to move! I could understand if there were people inside the show room but there was absolutely no one. Just me and the three who didn't feel like working. Then they asked us to go wait outside until it was time to be helped.. I was so disgusted that I just left.... guess they are not hurting from this pandemic that we are going through, they shove people out rather then trying to make a sale! I hope they read this and realize that they missed out on a cash deal!

Re: If I could give zero star ... Eagle Volvo replied on Sunday, June 13th 2021

Thank you for the comment. We will look into this matter.

I would not go back to this place. They list Eagle price on there website which is not the price you pay. The prices on the there website are not at all the price can buy the Volvo for. I went in looking at a left over s60 T6 inscription sedan and it was on the internet and Eagle was discounting their leftover cars, it clearly says Eagle Price and below it says Detailed Pricing which the two numbers are the same. You can not get the car for this price. I called the day before and there was no mention about qualifying for the sale price. After speaking to the sales manager Mr. Meadows he said he does not control the internet price templet. I was treated unfairly and I feel that this was a typical bait and switch. I did ask Mr. Meadows for a printed copy of the discounts that apply....he said what type of car do you drive , I responded a Honda and he replied you can't get that price because you don't drive a Volvo. The sales manager did not have any printed information on how to qualify for the discount, it's listed at a discounted rate because it was a leftover. Mr Meadows the Volvo sales manager just chuckled when I told him this is bait and switch and I was going to contact the better business bureau. Me. Meadows has an elitist attitude towards me and he felt he controlled what I would pay for the car regardless of the printed price. Please keep away from Eagle Volvo in Riverhead, the printed pricing is not the price of the car. Additionally, there was no mention to promotional pricing. I usually don't write reviews but this is something others should know about. I enclosed a picture to show what I'm talking about. I was looking to purchased the car for the advertised price. I was not looking for a lower price than the one in black and white.

Re: I would not go back to th ... Eagle Volvo replied on Friday, March 6th 2020

Thank you for reaching out to us. We regret to hear about the situation you have described. Here at Eagle, we are always looking for ways to improve; we appreciate your input.

Mike Heigh opted not to leave a text review of Eagle Volvo

I have never had a worse experienced at a dealer ship for basic service. Zero communication from the service department / no one answers the phone. And when I was able to finally pick up my car after 3 days ,for a 20k mile service and wiper replacement. It turned out the wipers were never replaced. Dissaponted to say the least!!

Re: I have never had a worse ... Eagle Volvo replied on Friday, December 6th 2019

Michael, we are sorry you had a negative experience with Service. We would like to speak with you about this issue and make things right. Please call us at (631) 727-0700 and ask to speak with Benjamin.

David Purpura opted not to leave a text review of Eagle Volvo