Don's Subaru

We couldn't have had a better salesman. He knew everything about the car and what he felt was a right car for us. Explained the technology so you could understand it all. Thank you Michael Green for everything! We both love the Crrosstrek Sport. It was more than what we thought it would be. A very very nice car. The Griffins

Re: We couldn't have had a be ... Don's Subaru replied on Wednesday, December 22nd 2021

Hi, we're happy you found our staff to be so supportive during your experience here at Carbone Subaru of Utica. Please don't hesitate to reach out if there's anything additional we can do for you.

*Update, I emailed the GM and was able to get a refund for the tax title and registration so I could register the car on my own. I purchased a used vehicle on 10/30/2021. We drove from Massachusetts to pick up the vehicle. We were given NY transfer plate/registration and was told they would register it in Mass. for us. (I asked several times since we needed it registered in Mass) they assured us they could do it and have done it in the past. It is now over 30 days later and my car is still not registered. I've been calling their management every other day and keep getting the run around. I've asked for them to refund me the taxes, title, registration fee so I can register it myself but again can't get anyone to tell me what is going on. What started as a happy customer has now turned into a scorned one. If you buy from here, don't let them deal with your registration especially out of state no matter how many times they tell you they can and will take care of it they can't and very unresponsive.

Re: *Update, I emailed the GM ... Don's Subaru replied on Tuesday, December 7th 2021

Jilyan, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Someone from the dealership will be reaching out to you soon.

I have had to bring my Outback in twice because there are two spots on the hood that the paint is chipped. I have had to fill the tank of the rental car. This should not cost me a penny.

Re: I have had to bring my Ou ... Don's Subaru replied on Tuesday, December 7th 2021

Hi Wendy, we really appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Joe Gorgol opted not to leave a text review of Don's Subaru

Jim was very helpful every step along the way to purchasing my beautiful new Subaru! Loving my car, just need to have snow tires put on it. Jim worked with the service department to secure me an appointment and ensure I get my tires put on as soon as possible, despite limited appointment slots heading into the weekend. Everyone at the dealership was friendly, making it seem like a close knit unit. The facilities are beautiful as well. Overall a great experience purchasing my car.

Re: Jim was very helpful ever ... Don's Subaru replied on Sunday, November 28th 2021

Hi Ben, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

Drove 3 hours to get my car awful customer service won't return my calls car is still not registered after 2 weeks salesman has gone silent if you live out of state I wouldn't come here to buy a car

Re: Drove 3 hours to get my c ... Don's Subaru replied on Monday, November 15th 2021

Jose Silva, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. A member of management will be reaching out to you soon.

Edward, did a good job getting us a pretty metalic blue forester which is preforming well for us, even had it in snow already. Time even changed all by itself, hooray!

Re: Edward, did a good job ge ... Don's Subaru replied on Tuesday, November 9th 2021

Hello Gary, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

My granddaughter bought a 2016 Subaru Legacy and Justin Malagese was our dealer. On the first day I rode with her there was a noise in the front, so I called to get it checked out and was told that her rotors needed to be resurfaced along with a rotation and balance at the nice price of $738. Mind you she hadn't had the car a week when I called but they couldn't get it in for 18 days. So I put in a call to Justin on Saturday the 23rd and called back on the 25th but couldn't talk to him because he was busy, but was told he had been given my message. So here we are on the 29th and still no call. In the meantime, I have found somewhere else that will do it for a third of what they were going to charge. So they've made thousands of dollars from us because I also had bought a car in July and I can't even get a call back. So we will be taking our cars elsewhere from now on. Just a call back is what I was waiting for.

Re: My granddaughter bought a ... Don's Subaru replied on Sunday, October 31st 2021

Hello Betty, we really appreciate your great feedback! Safe travels!

Fun fact about this particular Subaru dealership is that they will not fix problems with a car before they sell it to you unless it would cause the car to fail inspection. Things that normal people consider hazardous (bare brakes, barely hanging on bearings, burning oil etc), this dealership considers not to be a safety risk. I honestly wouldn't recommend this dealership to anyone. I have had some really kind people try to help me along the way, but the upper management is ass and care more about their money than the product they're selling. Anyone happen to know the trade in value of a 2014 subaru forester? ??

Re: Fun fact about this parti ... Don's Subaru replied on Monday, November 15th 2021

Taylor, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. A member of management will be reaching out to you soon.

Sales team was super helpful. I came in with a pre-certified loan rate, and they matched it. Very much enjoyed my experience

Re: Sales team was super help ... Don's Subaru replied on Friday, October 1st 2021

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!