Don Beyer Volvo Dulles

Oh boy, where do I start..I had a great experience buying a CPO XC90 vehicle from a different state. The sales person Austin and the manager Anthony were awesome, they helped me a lot throughout the process including my trade. But things went south when I had to do my state inspection and found that the tire treads were below the limit, 4/32. (In fact, I specifically asked for the tire tread number and it showed 6/32 before signing) So I had to reach out to their sales manager and explained the differences in tread level. Then I was explained about the Volvo CPO policy on tire treads (not below 5/32) and so i was asked to provide pictures with tire tread guage on it. I felt ridiculous as they don't want me to trust but being a common buyer what else I could do, I did get the pictures from an Automobile store and sent to the manager as asked. Since then, NO RESPONSE.. almost a month..

So once you complete your purchase, forget about the service here, you'll be scammed for sure.. Honestly it makes me to question their CPO and quality of the vehicle/service. Never had this sub par experience from my previous Volvo or Mercedes dealerships.

I'm leaving 2 stars for my great experience with Anthony and Austin!!!.. Had to remove the remaining 3 for the poor after sales' customer service, knowing that the buyers are out of state..

One of the worst service departments of any company out there. The service problem are too many to enumerate here!! Since day one! I have learnt my lesson to NEVER EVER buy my next SUV from Don Buyer Volvo!! Please be aware that when they want to sell you 70k car they will be very customer oriented but once you have to deal with their service department than that's where things go down hill. Try it for yourself, every one in the service department is very tense and stressed. I don't know what kind of work environment they have. Therefore, I think that toxic work environment is reflects across the board.

Excellent service. My sales person was Nick. He was very attentive to my needs and wants. I drove off with a 2022 XC60 Volvo. This was my 2nd Volvo and 2nd time purchasing my Volvo from this dealership.

Re: Excellent service. My sal ... Don Beyer Volvo Dulles replied on Monday, December 20th 2021

Congratulations! We are so happy to play a role in something so important. Thank you for choosing Beyer Volvo of Dulles. - Jon Holl, General Manager.

Flor Rivera opted not to leave a text review of Don Beyer Volvo Dulles

Got great service and a competitive price on some tires and rear brake pads.

Re: Got great service and a c ... Don Beyer Volvo Dulles replied on Tuesday, December 7th 2021

Hi Bob, thank you for choosing Beyer Volvo of Dulles. We aim to be the service destination for your vehicle. -Jon Holl, General Manager.

Mark Fox opted not to leave a text review of Don Beyer Volvo Dulles

Very nice facility, very clean and welcoming. Tracy Smith provided such an excellent customer service, very friendly and knowledgeable.

Re: Very nice facility, very ... Don Beyer Volvo Dulles replied on Tuesday, October 19th 2021

Hello Carlos, thank you for choosing Beyer Volvo of Dulles. We are delighted to hear about your experience. We appreciate you and your business. - Jon Holl, General Manager.

I had an amazing experience. Glenn was my sales man and he gave me every bit of information I asked for. He made the buying process as smooth as possible. The finance and management are extremely professional and went well out of their way for me. I also had a problem that was not their fault, and they again, went out of their way to make it right.
I highly recommend this company to anybody looking for new or used. I also live 5 hours out of state and was able to do most of the process over the phone.

Re: I had an amazing experien ... Don Beyer Volvo Dulles replied on Thursday, October 7th 2021

Hello Cody, we are thrilled to hear that we delivered an outstanding experience. Thank you for choosing Beyer Volvo of Dulles!- Jon Holl, General Manager.

Great service! During my trip to DC I ended up needing a hefty brake service and they were able to squeeze me in before my trip home. Thanks Becky !

Re: Great service! During my ... Don Beyer Volvo Dulles replied on Thursday, October 7th 2021

Hi Samantha, thank you for the amazing review. We aim to deliver an outstanding experience. - Jon Holl, General Manager.

Tom Fleeter opted not to leave a text review of Don Beyer Volvo Dulles