10 Verified Reviews
Diamond Appliance Repairs Kansas City
1801 Belt Way Dr
Overland, MO 63114 US
Categories

About Diamond Appliance Repairs Kansas City

Showcases this Kansas City appliance repair service, serving customers in Kansas City, MO and surrounding areas of Missouri and Kansas. Offering repair of refrigerators, freezers, stoves, ovens, cook tops, dishwashers, washers and dryers, and more home ap

From the Diamond Appliance Repairs Kansas City website:
Diamond Appliance Repair of Kansas City is your #1 appliance repair service. Licensed // insured // locally owned. 40+ years in business. Schedule online now!


Location & Directions

Get Directions
list-map

Services We Offer

Appliance Repair, Diamond Appliance Repairs Kansas City

  • Appliance Repair Service

Business Details

No. of Employees No. of Locations Year Founded
N/A N/A 2020

Hours of Operation

Day Opens Closes
Sunday Open 24 hours!
Monday Open 24 hours!
Tuesday Open 24 hours!
Wednesday Open 24 hours!
Thursday Open 24 hours!
Friday Open 24 hours!
Saturday Open 24 hours!

Diamond Appliance Repairs Kansas City Reviews
LEAVE REVIEW FOR BUSINESS
  • Mike Sowards
    Mike Sowards
    11/30/2021

    Today this company was scheduled for their 5th service appointment with me and they never even bothered to show up! Two months without an oven because of this company. Maybe the worst experience with any company I have ever had!

    Review source: Google
  • chris munro
    chris munro
    11/26/2021

    Excellent service. Knowledgeable repairmen. Very timely. I'm impressed!

    Review source: Google
  • Shal Ray
    Shal Ray
    10/31/2021

    Had to reschedule me twice, a month out each time, because the 1st time the lady took down the wrong address & the 2nd time because the repairman misunderstood what he was coming to fix so he didn't have the part. We've been waiting 3+ months for our part. No calls. No updates. Nothing. I understand shipping times are slow but 3 months? Waiting on one simple part? Might as well just buy a whole new appliance before you think of giving these people your money.

    Review source: Google
  • Gabriella Kennedy
    Gabriella Kennedy
    07/22/2021

    This company is the WORST. We have had four separate repair men out. All claim items were fixed. Low and behold our dishwasher flooded our kitchen. Tried to call customer service only to be told they are experiencing high call volume and hung up (this has gone on for three days) called the technician direct. He was incredibly rude and told me to call customer service. Now our dishwasher isn't working after 10 weeks, and it flooded our kitchen This company is awful and so is any whirlpool product.

    Review source: Google
  • Holly Kennedy
    Holly Kennedy
    07/14/2021

    I contacted them on May 17th after our dishwasher stopped working after purchasing a warranty from Home Depot (BIG MISTAKE), they came out needed to order a part, that was June 17, Finally the part came in, and then had to wait two weeks to get on the schedule, finally did, and now it can't be fixed again until another part comes in. It's been two months from start to now, and I guarantee it will be longer. first mistake the warranty is a joke, second is using this company (Manager never responded and they are very rude)

    Review source: Google
  • Trey T
    Trey T
    05/18/2021

    After our new washing machine broke down it took over 2 weeks to get a repair tech out to our house. I can deal with this. On the day of our scheduled appointment Diamond calls us to let us know that the technician for our job that day could no longer make the appointment and we needed to reschedule for over 10 days later. This is a completely unacceptable way to do business.

    Re: After our new washing mac ...
    Diamond Appliance Repairs Kansas City replied on Tuesday, May 18th 2021

    Trey I'm sorry to hear that we had to cancel your appointment for today. Unfortunately the technician that was scheduled to come to your home had a medical emergency and had to go to the ER. We apologize for the inconvenience this has caused. I have been advised by out CSR team that when we contacted you about the cancellation and trying to get you rescheduled ASAP you became verbally abusive with the rep using all kinds of threats and foul language towards them. Due to this instance we no longer feel comfortable trying to perform service for you. Suggest you call Whirlpool for further assistance.

    Review source: Google
  • Megan Otto
    Megan Otto
    04/25/2021

    We've been without our washing machine for 2 months. No phone calls from the company for updates or apologies. I understand that COVID has delayed many things, but this is getting ridiculous. We had to use this company through our manufactures warranty, so we did not chose them to repair our machine. Update: still no washer but at least we got a response.

    Re: We've been without our wa ...
    Diamond Appliance Repairs Kansas City replied on Tuesday, April 20th 2021

    I'm sorry to hear about your dissatisfaction about the lengthily repair on your washer. Unfortunately the part we need isn't available through any part vender or in stock at Whirlpool's part facility at this time. We have made a special request through Whirlpool to get this part from them, but are still waiting for them to get this part to us. This is the case with hundred of customers we are working with right now waiting for parts ordered from Whirlpool at this time. I assure you when we get the part we will call you to schedule the repair of your unit. I would suggest that you call Whirlpool and see if they can assist you in any other way at this time, as we have done everything on our end that we can do to get your part needed. The part we are waiting for is part # W11026785 and Whirlpool's number is 1-800-253-1301.

    Review source: Google
  • Elizabeth Vahey
    Elizabeth Vahey
    04/19/2021

    Apparently no one knows how to fix an appliance and shame on Jenn-Air for setting me up with a company with no knowledge on repairs and service. Timeline: End of January, 3.5 year old Jenn-Air oven heats up to uncontrollable heat and will not turn off, call Jenn-Air they set up repair with Diamond Factory. Wait a week, repair tech comes, states 2 expensive parts needed. Wait 2 months for these back order parts, take off work, wait for repair tech, he calls, "has to cancel, family emergency". Call Diamond Factory, and now have to wait over another week because "they are booked solid". A year into a pandemic and they have no system for when a tech has an emergency, that tech's clients get pushed to the back of the line??? Ok....wait another week, we are now almost 3 months since the oven went out, the tech shows up, "these are not the right parts." He was maybe at my house 20 minutes. I was told I now have to wait for the super rude call center people to call me to figure out when they will re-schedule with the "correct parts." And now I am back to waiting, no call from ANYONE on this....stay tuned. Will my oven ever get fixed?

    Review source: Google
  • D. Cee
    D. Cee
    04/15/2021

    The skillset and professionalism of young Mr. 'Travis' made this repair experience painless and problem-free for my in-laws.

    Their Maytag washer was repaired by 'Travis' within 10 or 15 minutes! Outstanding work, I must say! On top of that, he gave us a pre-arrival phone call, arrived 'on time', wore his Covid-19 protective equipment and was super courteous and polite!

    Thanks to Diamond Factory Service and Mr. 'Travis' for a job Well Done!

    ???

    Review source: Google
  • Makenzie Koch
    Makenzie Koch
    04/14/2021

    Called ahead of arrival, very polite and worked so efficiently. Technician had the problem solved in 5 minutes and was out the door in about 10 minutes. Thank you for great service!

    Re: Called ahead of arrival, ...
    Diamond Appliance Repairs Kansas City replied on Wednesday, April 14th 2021

    Thank you for taking the time to rate your service experience.

    Review source: Google
You May Also Consider
Universal Appliance and Kitchen Center
Universal Appliance and Kitchen Center

26767 Agoura Rd Unit A3
Calabasas, CA 91302 US

3.5
10 Verified Reviews
View Listing
Priority Appliance Repair
Priority Appliance Repair

1010 Springfield Ave
Deerfield, IL 60015 US

4.6
10 Verified Reviews
View Listing
R&A  Care Appliance Service
R&A Care Appliance Service

2623 McCormick Dr Ste 105
Clearwater, FL 33759 US

5.0
2 Verified Reviews
View Listing

Showcasing Businesses Since 1994

Best of the Web is an online platform connecting businesses and consumers backed by our team of editors. Our team verifies every business, product, and service before it gets listed in our directory and offers everyone the peace of mind that the products and services they’re looking for have been stamped as the Best of the Web.