Diablo Subaru

Russell Bratburd opted not to leave a text review of Diablo Subaru

My recent service for my Outback 2022 was carried out professionally and with great courtesy at Diablo Subaru. The representative who took by car in, by the name of Cheyenne, was excellent.

Karen Webb opted not to leave a text review of Diablo Subaru

Great personalized service. Friendly team. Easy to call or drop by for a little question or a problem. Met with friendly, supportive problem solving. Thanks Diablo team!

My service adviser, Niclas Haritos was exceptional! He was very detailed and listened to my concerned and needs. What a refreshing experience.

Ladd!!! Ladd is the absolute man, he made our car buying experience seamless, none pressured, relaxing, and fun. He treated everyone with unbelievable respect and attention. We cannot recommend this dealership more. Mike, the sales manger was also so kinda, respectful, and helped make it all happen. Again, will absolutely come back in the future and continue to recommend for the future. Thank you again!

ARIEL DE LEON opted not to leave a text review of Diablo Subaru

Super disappointed with my purchase experience.

1. Be careful if you prepay while on a waitlist. This dealership is shady and doesn’t take responsibility for their mistakes.I was put on the waitlist for the wrong car, and when I bought the right one, they didn’t apply my prepaid amount. I’ve been calling and emailing for days with no real help. Now they say I have to come in person, but I can’t even make an appointment because they prioritize new buyers over existing customers. Once they make the sale, they stop caring.

2. During my financing appointment, I questioned a discrepancy between my calculations and theirs. Instead of addressing it professionally, the finance manager became defensive and said, “So we can’t make mistakes?” This was very concerning. It gave me the impression that financial accuracy wasn’t a priority—which is unacceptable when dealing with major purchases.

Even at this point, the refund I requested is still not getting taken care of, disregard I sent the sales person a very detailed email with screenshot of the approval documents. So I guess their system is not working because they cannot forward/reply emails.

I had a very pleasant experience working with the staff at Diablo Subaru. Ricky was able to assist me along the way when making my purchase, he was very patient and answered all my questions as a first time buyer. The rest of the other staff members were very friendly as well. I left the dealership happy with my new vehicle. Thank you so much!

Very good customer service.