Davis-Moore Automotive

By far the best experience my wife and I have had. Tim and Jacob were amazing salesmen and did everything they could to get us sorted out in a new vehicle. We never even asked, but they were able to get us registered out of state since I'm in the military. Compared to Eddy's, I felt welcome at Davis Moore and Tim and Jacob did a really good job at being friendly; especially with our daughter who was less than pleased to be there. Other than the lowest bidder, I can see why MAFB gets their vehicles from Davis Moore. They are reliable at their job, and not once did my wife and I feel pressured into getting a vehicle, auto loan, or service package compared to Eddys where we felt bombarded with numbers and little explanation, as well as little professionalism. I highly recommend any Military personnel visit Davis Moore first before trying somewhere else.

Thank you again Tim and Jacob!
- Daniel

Re: By far the best experienc ... Davis-Moore Automotive replied on Thursday, November 4th 2021

Glad to hear it was your best experience. Have a great one

Was stranded in Wichita, and Jason got us right in and took care of the issues quickly and got us back on the road. Great people and a great job that was appreciated!!

Re: Was stranded in Wichita, ... Davis-Moore Automotive replied on Thursday, November 4th 2021

Jeffrey sorry to hear you were stranded here even though we feel Wichita is a great place. Glad we were able to get you taken care of and back on the road.

Super impressed with the service and follow up done by Tangela Ross. We have never received that type of care and consistency. She went well out of her way to provide a service we won't forget.

Re: Super impressed with the ... Davis-Moore Automotive replied on Monday, September 27th 2021

Thank you for the feedback and glad to hear of the experience that you had.

Chris in used cars was very helpful, said if I called a hour before we left town he would pull the vehicle aside so we wouldn't waste a two hour trip, arrived to the dealership money in hand and they hadn't set the vehicle aside like he had offered to do... bummer don't offer services and not follow through

Re: Chris in used cars was ve ... Davis-Moore Automotive replied on Tuesday, June 15th 2021

Jamey, we are sorry to hear of the issue that you had with us. We have passed this on to the management team. If you would like to speak with them please reach out to us at 316-618-2000 and ask to speak with the GM of the location that you worked with. Thank you and sorry again!

We traded in two Jeep's in great condition because we wanted to upgrade to a suburban due to being travel nurses. We had an amazing experience with sales man Seth. He was amazing, however I don't recommend buying a nicer/luxury SUV from them. We have had nothing but negative experience with their service department. We were hoping that buying a $40,000 SUV would come with quality support. I will provide examples. We religiously get our oil changed before even the mileage recommends. Each time we have shown up early (right before they open), and you still have to wait hours. The first time they forgot that we were waiting in the waiting area, it took over 2 hrs. We paid extra when we purchased the vehicle for protection coat and tire plan. We had a nail in the wall of our front tire (we live on a dirt road/farm). We came in due to it being a slow leak. It took 5hrs for them to look at it. They didn't have the tire in stock, so they requested for us to come back in a couple of days when it would be in stock. They wanted to give us back the car with a leaking tire and hope it made it 2-3 days until the other tire came in. We thought for them and requested the full size spare be switched out till the tire was in stock. We waited longer so they could switch the tire out so we could safely drive till the tire came in. We brought the car back when the tire was in stock, and we waited for over 2 hrs again to change a tire. By this time we purchased a second vehicle. The next oil change we dropped the suburban off and then just requested they call us. Near the end of the day, I called to check on the vehicle since nobody called me. They apologized for forgetting to call us. Today we got another nail in our tire. We called and requested if we could drop the vehicle off before they closed to get it fixed tomorrow since the tire is hissing (the nail is in the tread, so easy patch, no new tire needed). The person said we close at 6. I asked if we got it to them could they park it inside due to the storm and we work a 13 he shift tomorrow. They verbalized the car will be outside and only inside to get fixed. We called Kansas Land Tire in Andover, they said sure bring it in we will park it in our garage and fix it for you first thing in the AM for $27. We paid like $400-500 for this tire package when we bought this $40,000 SUV. It's kinda sad, great sales department through Seth (still text him about cars on the lot), however if you want luxury service from a luxury car dealership this is not the option. Very disappointed. My family has been buying cars since Sean was manager on the east side, and my parents and brother don't buy cars from Davis Moore anymore due to issues they have had. I would pleasantly express further concerns.

Re: We traded in two Jeep's i ... Davis-Moore Automotive replied on Monday, May 10th 2021

Caleb, we are sorry to hear of the issues that you experienced. We passed this review over to our Service Manager, Jeff, and he did some digging and found it was under a different name and reached out to you to go over everything with you. If you need to visit with him again anytime in the future please do not hesitate to reach out to him at 316-618-2185. Thank you and sorry again.

Worst place i've ever been. I wonder aren't you suppose to get deposits back???

Re: Worst place i've ever bee ... Davis-Moore Automotive replied on Sunday, March 7th 2021

First off we would like to apologize for the service that you have received. Our General Sales Manager, Mark, at our Chevrolet location will be reaching out to you on Monday. If you happen to miss his call please reach back out to him at 316-749-4047. Thank you and sorry again.

I want to thank Jeff Williams for reaching back at me and taking care of me and my family and handling the situation professionally . Thank you

Re: I want to thank Jeff Will ... Davis-Moore Automotive replied on Wednesday, February 17th 2021

Thank you for giving us the opportunity to get you taken care of.

Bought my wife a pre owned vehicle today and it was a great experience. The car was well taken care of and at a competitive price. From the moment I walked in we were welcomed and I felt relaxed. Thank you to the whole team but especially Tricia she was fantastic. She was kind to myself and my children who came with me. I will return in the future when I need another reliable car.

Re: Bought my wife a pre owne ... Davis-Moore Automotive replied on Friday, January 29th 2021

Terry thank you for the business and review. Have a great one and hope the wife is loving the new vehicle.

Parts ordered awaiting arrival and repair done.

Re: Parts ordered awaiting ar ... Davis-Moore Automotive replied on Thursday, January 14th 2021

We appreciate your review

Great Service! Service rep Michael Peters provided excellent service. He treated me as a valued customer. I really appreciate working with the service department in taking care of my needs.

Re: Great Service! Service ... Davis-Moore Automotive replied on Thursday, January 14th 2021

THank you for your business and review.