Danco Transmission & Auto Care is a family-owned transmission and auto repair business that has been proudly serving the greater Cincinnati community since 1970. Danco has 3 locations in Cincinnati that specialize in the service and repair of automatic transmissions for all types of vehicles. The Danco staff is professionally trained and certified ensuring you get the service you expect and deserve. Being a member of ATRA, Danco offers service you expect and deserve. Being a member of ATRA, Danco offers a warranty that is respected at over 2,000 ATRA shops nationwide. In addition to transmissions, Danco offers a complete range of automotive repair services including brakes, alignments exhaust, HVAC, engine repair, and more!
As the owner of the Continental Roof Company, we have trucks that we're driving daily...sometimes all day long...when I buy a new truck, Joe Stewart at Danco makes sure that it's in good shape...when they go in for service, its fast and affordable...when there's a bigger issue, their Team is super communicative as to the issue, the options and the turn-around. The folks here have gone as far as dropping my trucks off at me office....saving me the trip...thanks Joe & Thanks Danco!
Re: As the owner of the Conti ...
Danco Transmission & Auto Care replied on Thursday, January 26th 2023
I had a very thorough experience with Danco. I brought my 2011 Subaru outback in for transmission work. It had several problems that were diagnosed as a bad CVT, torque converter, and rear driveshaft.
Round 1:
They finished in a somewhat reasonable timeframe (dealing with parts issues) and returned the vehicle. Several problems were fixed but some issues still remained. I called them back and they were apologetic and immediately set out to fix it.
Round 2:
After a week they called me back and said they had not been able to replicate the issue; however, they had done several extra steps for no charge that were above and beyond trying to fix it. I firmly believe this issue was actually due to one of their mechanics not properly test-driving the vehicle the second time.
Round 3:
Now I was speaking with Joe and he was incredibly apologetic and had me return the vehicle and take him on a test drive so I could properly replicate the issue. Armed with this, they were able to discover that the 'new' torque converter was in fact bad and had another new one quickly installed with the vehicle returned completely fixed.
Despite having the issues, I would absolutely recommend this shop to friends and family. They will stand behind their work and I think this was an anomaly.
If I had any recommendations for them, it would be to improve proactive communications with customers. But I understand that this is a smaller family shop and they are limited resources. Thanks to Joe, Jason and team for the good work!
Re: I had a very thorough exp ...
Danco Transmission & Auto Care replied on Thursday, January 26th 2023
Very unprofessional I don’t recommend..wish I could give a negative 10
Re: Very unprofessional I don ...
Danco Transmission & Auto Care replied on Monday, December 12th 2022
I’m sorry we didn’t measure up to your expectations. We didn’t perform any service for you as you picked up your vehicle. We should have communicated that it does take some time to properly diagnose and like most places who repair cars we are extremely busy.
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