Dallas Landscape Lighting

If I could give negative stars I would at this point as I have been a very poorly treated customer! Last year when I had them do my Initial Christmas lighting install they were extremely professional and timely and got the job done efficiently and quickly and I was very happy with the results. This Year however has been nothing short of a train wreck. I don't know if they are under new management or something but I started emailed them at least 3 months ago about scheduling my Christmas lights for this year as I know it's a busy time. They never got back to me until I called them twice and was told they have me down for my preferred time the week after thanksgiving and they would call me closer to the date. I called them again twice closer to thanksgiving as I had not heard from them and the girl on the phone who is very rude and short with me again told me they would call
Me closer to the date as they are busy but it would be the week after thanksgiving. I called again that week as I still hadn't heard from them and she told me would be Thursday or Friday and she would call me Thursday morning once she talked to the main installer. Thursday goes by and nothing so I call Friday and get someone else on the phone who not only tells me that this is this first time he is hearing that I called (I had called and spoken to someone 4x!) but they aren't coming until Sunday! Not only that, even though last year I told them I wanted my lights kept in my garage, they only left half of them with me and took the rest and my own personal wreath that I bought. And guess what, it's Sunday and still no damn lights up surprise surprise. So now it's December 6th, I have no lights in my house and I can't even call another company to put my lights up for me as Dallas landscape is essentially holding my lights hostage and I have no choice to wait for them . This is ridiculous that I have paid so much for those lights and will hardly have them hung this year. I completely understand that things happen and it's a busy time of the year but you should at least keep the customer in the loop. I shouldn't have to call 5-6 times in a month to ask when my lights are being put up! At this point I just want them to drop my damn lights off so I can hire someone to put them up before it's freakin Christmas!

Great work and great customer service!

Re: Great work and great cust ... Dallas Landscape Lighting replied on Friday, October 29th 2021

Thank you for taking the time to leave a review Brian. We appreciate your feedback and will be sure to share it with our team!

Agustín Olvera opted not to leave a text review of Dallas Landscape Lighting

Great quality and end results. Not cheap, but they were able to get into very high trees and did beautiful work updating old lighting.

Re: Great quality and end res ... Dallas Landscape Lighting replied on Wednesday, March 31st 2021

Those WERE tall trees!?. We appreciate you so much. It was a fun project and we're proud of the results as well.

Daniel Cadenhead opted not to leave a text review of Dallas Landscape Lighting

They installed patio heaters for us with a quick two-day installation with no fuss for us. Such an easy process and now we can use out outdoor living area as the temperature drops...esp bc we are staying home more than ever before! Can't recommend them enough!

Re: They installed patio heat ... Dallas Landscape Lighting replied on Wednesday, March 31st 2021

Emily, patio heaters are a brilliant addition to any outdoor living area! The team at Dallas Landscape Lighting is proud to have great clients like you!

Jim Stone opted not to leave a text review of Dallas Landscape Lighting

Beverly Palacios opted not to leave a text review of Dallas Landscape Lighting

Daniel Ashe opted not to leave a text review of Dallas Landscape Lighting

Great communication! Always on time and the best in the business for all of my electrical projects. Very good at recommending the best fixtures for every project. I'm a customer for life.

Re: Great communication! Alwa ... Dallas Landscape Lighting replied on Wednesday, March 31st 2021

What an amazing compliment: "customer for life"! We love having you as a customer and we always aim to exceed your expectations!