Crowne Plaza Chicago-Northbrook

Front desk lady was annoying took about 15 minutes to check in she didn't believe it was my ID when I've booked in about 100+ other hotels and never had this experience anywhere else , when checking out I was a few minutes late due to my wife showering and they kept bugging me through the phone that they would charge me extra if I didn't leave in 10 minutes I expect better

Re: Front desk lady was annoy ... Crowne Plaza Chicago-Northbrook replied on Wednesday, December 8th 2021

We thank you for your feedback. We will continue our staff training and we hope you return in the near future. Thank you.

Negative: The staff is rude and unprofessional

Room was very comfortable, I've been traveling for 4 weeks for work so having a fridge and microwave helped me so I also didn't have to go out to eat.

Was nice and great, customer care amazing ?

Great service by Elizabeth clean rooms will return when they fully open restaurant and bar

Check in/out easy. Shuttle service fair. Breakfast was luke warm and coffee cups had stains on them.

Adedoyin Adewunmi opted not to leave a text review of Crowne Plaza Chicago-Northbrook

I traveled to this location for a wedding. The room I had reserved though the website a month in advance was not the room they gave me. I even had a confirmation e-mail with the room I selected. They did nothing to rectify the situation.

Tracy Aleksy opted not to leave a text review of Crowne Plaza Chicago-Northbrook

IHG allowed me to book the reservation for a property that is no longer one of their properties. Hotel did not honor my reservation and corporate rate, forcing me to pay an additional $55 per night for the duration of my stay. Hotel has no housekeeping therefore no Covid cleaning is being done to keep people safe.