Courtyard Washington Capitol Hill Navy Yard

It's a courtyard Marriott and meets my expectations of a courtyard Marriott.

Convenient location if you plan on walking, or taking a ride share.

Lots of shops and restaurants nearby.

Vincent Brooks opted not to leave a text review of Marriott: Courtyard Washington Capitol Hill/Navy Yard

Amira Nassar opted not to leave a text review of Marriott: Courtyard Washington Capitol Hill/Navy Yard

Worst hotel experience of my life. They were grossly understaffed and so could not open the door to my room (with all my belongings) after an electrical failure with the lock.

The vallet attendant was crooked and confiscated my parking ticket to sell off at discounted rates for his own gain.

There was no attempt by management to rectify anything. I have stayed here before with no issues, but if something does come up, don't expect management to come to your rescue.

Re: Worst hotel experience of ... Courtyard Washington Capitol Hill Navy Yard replied on Thursday, October 28th 2021

Dear Mr. Wilkin, Thank you for taking the time to provide feedback. I apologize that we did not meet and exceed your expectation during your last visit.

Angie opted not to leave a text review of Marriott: Courtyard Washington Capitol Hill/Navy Yard

great location, friendly accommodating staff, clean updated rooms

When we checked in I was surprised to be told room wouldn't be cleaned unless we asked. That was a first for us for a major brand hotel. Checked in on Friday, asked Saturday evening to have room cleaned on Sunday. It wasn't. Notified front desk, around 3pm, was told it was too late in the day they would put it on list for Monday. Happened to run into maid Monday morning. I asked if our room was on list to be cleaned? She said it wasn't. They did clean room after I handled notifying housekeeping myself. First impression going up to room was how dirty looking carpet was on 6th floor hallway. We entered our room and it had a strange smell. Like someone had been smoking, or possibly burned something in the microwave. I also don't appreciate on a 5 night stay the last night costing nearly 40% more than the first 4 nights. If your hotel hadn't been the closest place to where our kids live we very likely would have looked for another place to stay.

Great hotel and staff. Location is awesome to restaurants, Nationals Park, waterfront, and subway

Great hotel. Close to the stadium and plenty of places close to the hotel to eat.

chris kruger opted not to leave a text review of Marriott: Courtyard Washington Capitol Hill/Navy Yard