Courtyard El Paso Airport

Brenda at the front desk was so kind to us. We'll stay here again!

August L opted not to leave a text review of Courtyard El Paso Airport

Joe Dautovski opted not to leave a text review of Courtyard El Paso Airport

134 toilet water tank needs maintenance

The food service part wasn't up to par particularly for the prices. I don't mind paying for what I'm getting but it better be worth the price, not in this case. Everything else was pretty good and luckily there were plenty of restaurants, bars and entertainment nearby.

Worst customer service with very poor hotel policy. I have booked our stay with my family and chose the free breakfast option. Upon claiming our breakfast I was told that our room does not include one although it is being shown on the receipt from booking.com that it has free breakfast.The staff said that booking.com is tricky on the breakfast part. So we informed the receptionist about what we have booked and gave us only 2 coupons just for adults, kids not included on the breakfast. So I showed the coupon to the lady in the bistro, she said that only 1 person can be given breakfast despite having 2 breakfast coupons and we are told that we can’t order the same meal as well after the 2 adult coupon was sorted out. Like 2 coupons and can’t order the same breakfast? And kids not having a free breakfast as well? Can you please fix your policy about this? We are tired and hoping for a very good stay and only be disappointed with this. Its courtyard by Marriott and I didn’t expect with this kind of policy and service.

Positive: The staff was welcoming, patient and attentive to our needs. Negative: Not able to have a restaurant or food services available or delivery. We arrived late and were hungry, did not know the area and were not able to order something to eat. The rooms did not have some of the amenities shown in your advertisement.

Denis opted not to leave a text review of Courtyard El Paso Airport

Tony Dunayevich opted not to leave a text review of Courtyard El Paso Airport

The tall lady with the orange hair was helping us at the front and she seemed very inebriated or mentally not there as she was being very rude. She also smelled like alcohol and kept stumbling over herself. Very unprofessional environment with her.